Customer Service Representative
hace 1 mes
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS). As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
Responsibilities- Receive and respond to inbound phone calls from NMAC/IFS customers, dealerships, and third-party institutions, resolving inquiries and handling complaints.
- Identify current account status for appropriate action on both retail and lease NMAC/IFS phone calls regarding total loss incidents, vehicle damage, titles, end of term, interest rates, and other subjects.
- Maintain a quality standard on all phone calls received/made, guaranteeing a minimum overall average percentage of 85% following our call model to ensure compliance with state and federal regulations.
- Utilize all tools and resources available to proactively resolve customer concerns and prevent further callbacks.
- Follow all adherence guidelines to achieve a minimum target of 95%.
- High School Diploma; BA Degree preferred.
- Knowledge of excellent customer service techniques (call center-based preferably).
- Fluent English.
- MS Office Intermediate.
- Basic understanding of the auto finance industry.
- Empathetic with difficult situations.
- Active listening.
- Customer focus.
- Good grammar and communication skills.
- Problem-solving and negotiation skills.
- Tolerance to work under pressure.
- Emotional intelligence.
Nissan's Commitment to Diversity and Inclusion
Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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