Technical Infrastructure Specialist

hace 6 días


Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

About Us

Sequoia Connect is a leading provider of automation-led services, delivering excellence in IT, BPO, and consulting. Our company culture is built on innovation, automation, and customer success.

We empower our clients to achieve operational excellence through our industry-leading delivery model. Our focus lies in helping clients attain customer intimacy as their competitive advantage. We leverage our strategy of Automate EverythingTM, Cloudify EverythingTM, Transform Customer ExperiencesTM to provide complex technology solutions.

Our Company Overview

With 19,833 employees representing various nationalities, we live by our philosophy of 'customer success, first and always'. Our 2020 global revenue was USD $845.04 Mn.

About the Role

We are seeking a Technical Infrastructure Specialist:

Key Responsibilities

  • Provide Level 3 technical support for infrastructure issues.
  • Troubleshoot and resolve complex technical problems.
  • Collaborate with internal teams to escalate and resolve incidents efficiently.
  • Ensure proper documentation and communication of technical solutions.
  • Deliver technical expertise and recommendations for infrastructure improvements.

Requirements

  • Strong experience in L3 support and troubleshooting.
  • Solid background in infrastructure support and maintenance.

Languages

  • Advanced Oral English (Excellent verbal and written communication skills in English).
  • Native Spanish.

Additional Information

  • Fully remote work arrangement.

Our estimated salary range for this role is approximately $85,000 - $110,000 per annum, depending on location and experience. If you meet these qualifications and are interested in pursuing new challenges, explore all our job openings at Sequoia Career's Page: https://www.sequoia-connect.com/careers/. Keywords: Technical Infrastructure Specialist, L3 support, infrastructure, troubleshooting.



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