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Customer Support Specialist
hace 2 meses
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team at Grupo Sonda. As a key member of our service desk, you will be responsible for providing first-level customer support and technical assistance to our clients.
Key Responsibilities:
- Provide technical support and assistance to users, delivering and recording all necessary information to meet internal requirements.
- Manage all necessary actions to resolve problems and provide clients with technical assistance by solving their incidents.
- Experience in managing service SLA's and inbound call experience is required.
Requirements:
- Service desk and ticket system experience required (Service Now, Remedy, Service manager, etc).
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us:
Grupo Sonda is a leading Latin American company in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a culture of excellence and continuous improvement, and we are looking for talented individuals to join our team.
