Product Manager

hace 1 mes

Guadalajara, Jalisco, México Drift A tiempo completo
About Drift

Drift is a Revenue Acceleration platform that leverages Conversational Marketing and Conversational Sales to help businesses grow revenue and increase customer lifetime value at an accelerated pace.

With over 50,000 customers, Drift has become one of the fastest-growing SaaS companies of all time, recognized by Forbes Cloud 100, LinkedIn Top 50 Startups, and Boston Business Journal's Best Places to Work.

Job Summary

We're seeking a seasoned Product Manager to own a key product driving Drift's vision. As a Product Manager, you'll be responsible for expanding Drift's business by building new capabilities and improving existing ones to find new revenue streams, expand into new markets, and increase retention.

Key Responsibilities
  1. Drive a technical part of the Drift product suite involving integrations, APIs, and technical product features, collaborating with engineers to discuss details and tradeoffs while keeping the focus on customer experience and larger business.
  2. Work closely with customers and prospects by joining pre- and post-sales calls to understand their problems intimately and validate potential solutions.
  3. Partner with product design and engineering to quickly research, design, and build features, using quick iterations and frequent validation to confidently deliver features to market.
  4. Become the expert for your domain, earning trust across the company as the go-to person for answers, finding solutions (both short and long term), and getting things done.
  5. Own your area end-to-end - from defining and executing goals, roadmap, and features, to getting the company excited about what you're doing by training and enabling sales and customer teams, driving adoption, measuring impact, and sharing successes.
Requirements
  • 2+ years of experience building B2B SaaS products (marketing or sales products a plus).
  • 5+ years of software product management experience.
  • Proficient in using SQL and other data analysis tools to derive customer insights, find opportunities for improvement, and make decisions.
  • Excellent written and oral communication skills, and fluent in using both data and customer feedback to make a bulletproof argument.
  • Experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
  • Comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed.
  • Expert at gathering and synthesizing multiple perspectives, figuring out the most important thing, and driving the team and all your stakeholders to get it done.
  • Detail-oriented and organized.
  • Preferably have some experience in sales and/or marketing so you can deeply understand our users.
  • Preferably have some early-stage startup experience and can ruthlessly prioritize to iterate quickly.
About You

We're looking for someone who is passionate about building innovative products that drive business growth. If you're a seasoned product manager with a track record of success, we'd love to hear from you.

Drift is committed to being an equal opportunity employer. We welcome applicants from diverse backgrounds and perspectives.

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