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Technical Quality Manager
hace 2 meses
About the Role
SAP SE is seeking a highly motivated and experienced Technical Quality Manager to join our team. As a Technical Quality Manager, you will be responsible for managing the selection and delivery of services from the SAP portfolio of proactive and reactive support services to our customers.
Key Responsibilities
- Understand and work with various areas of a customer organization, including the Customer IT Department, Customer Business Departments, and Customer Purchasing Department.
- Manage complex customer software solutions with one or a few projects, working independently and involving SAP Backoffice functions when needed.
- Identify areas where Premium Engagement can add value to the customer and align these with other SAP areas involved.
- Align larger service plans and support programs, such as Engineering Services, directly with customer senior management.
- Communicate effectively with CIOs (or equivalent) of medium/large size companies.
- Take over roles such as Cloud & Support Lead, Technical Lead, or Customer Success Executive as needed.
Requirements
- Senior Basis professional with a deep understanding of Hybrid solutions and integrations (cloud and on-premise).
- Knowledge of SAP Cloud Platform.
- Strong leading skills and ability to guide customers to the Intelligent Enterprise.
About SAP SE
SAP SE is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
