Shift Technology Specialist
hace 1 mes
At Edenred, we're looking for a skilled Shift Technology Specialist to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services 24/7.
As a Shift Technology Specialist, you'll be responsible for:
- Triaging all tickets to prevent long periods of service disruption
- Acting as a bridge between clients and our wider business teams
- Deploying software updates and staying up-to-date with current technologies
- Coordinating and supporting major incident activities and their communications
- Resolving a wide variety of tickets and ensuring our knowledge base is well-structured and up-to-date
Essential skills for this role include:
- Demonstratable problem-solving and ownership skills
- Experience in complex SQL query writing and/or Unix
- Ability to read Java code and/or experience in defining and designing complex solutions
Additionally, we're looking for someone with:
- Proven experience in client relationship management
- Fluent English and MS Office skills
- Desirable knowledge/experience in AppDynamics, Jira/Jira Service Desk, Confluence, OpsGenie, Citrix, and a degree or equivalent in a computer science or scientific/technical discipline
As a Shift Technology Specialist at Edenred, you'll have the opportunity to work in a dynamic and multicultural environment, expanding your skills and contributing to the success of our global company.
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