Shift Technology Specialist

hace 1 mes


Ciudad de México, Ciudad de México Edenred A tiempo completo

At Edenred, we're looking for a skilled Shift Technology Specialist to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services 24/7.

As a Shift Technology Specialist, you'll be responsible for:

  • Triaging all tickets to prevent long periods of service disruption
  • Acting as a bridge between clients and our wider business teams
  • Deploying software updates and staying up-to-date with current technologies
  • Coordinating and supporting major incident activities and their communications
  • Resolving a wide variety of tickets and ensuring our knowledge base is well-structured and up-to-date

Essential skills for this role include:

  • Demonstratable problem-solving and ownership skills
  • Experience in complex SQL query writing and/or Unix
  • Ability to read Java code and/or experience in defining and designing complex solutions

Additionally, we're looking for someone with:

  • Proven experience in client relationship management
  • Fluent English and MS Office skills
  • Desirable knowledge/experience in AppDynamics, Jira/Jira Service Desk, Confluence, OpsGenie, Citrix, and a degree or equivalent in a computer science or scientific/technical discipline

As a Shift Technology Specialist at Edenred, you'll have the opportunity to work in a dynamic and multicultural environment, expanding your skills and contributing to the success of our global company.



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