Product Support Team Lead
hace 4 semanas
Job Title: Product Support Team Lead
About the Role:
The Product Support Team Lead is a critical position at Factorial HR, responsible for overseeing the product support team and ensuring high-quality service and technical support to customers. This role involves managing the daily operations of the support team, resolving escalated issues, improving support processes, and collaborating with other departments to enhance product offerings and customer satisfaction.
Key Responsibilities:
- Lead, mentor, and manage a team of product support specialists.
- Conduct regular performance reviews and provide ongoing training and development.
- Handle escalated customer issues and provide advanced troubleshooting and problem resolution.
- Maintain a high level of customer satisfaction and monitor customer feedback.
- Identify opportunities to streamline and enhance support processes.
- Monitor key performance indicators (KPIs) and develop strategies for continuous improvement.
- Work closely with product development, sales, and marketing teams to relay customer feedback and suggest product enhancements.
- Generate and analyze support metrics and reports to track team performance and customer satisfaction.
- Present findings and recommendations to management for strategic decision-making.
- Monitor and report on common issues and trends to anticipate future support needs.
Requirements:
- Minimum of 3-5 years in a customer support or technical support role.
- At least 2 years in a leadership or supervisory position.
- Strong leadership and team management skills.
- Excellent problem-solving and analytical abilities.
- Proficiency in customer service software and tools.
- Exceptional verbal and written communication skills in English and Spanish; additional languages are welcome.
- Ability to work effectively under pressure and manage multiple priorities.
- Technical aptitude and ability to quickly learn and understand new products.
Perks of Working at Factorial HR:
- High growth, multicultural, and friendly environment.
- Healthy life with Gympass (gyms, pools, outdoor classes).
- Save expenses with Cobee.
- Language classes with Yolk Academy.
- Breakfast in the office and organic fruit.
- Nora and Apetit discounts.
- Free caffeine and theine.
-
Product Support Team Lead
hace 3 semanas
Reynosa, Tamaulipas, México Factorial HR A tiempo completoProduct Support Team Lead - Technical ExpertThe Product Support Team Lead - Technical Expert is responsible for overseeing the product support team and ensuring high-quality service and technical support to customers. This role involves managing the daily operations of the support team, resolving escalated issues, improving support processes, and...
-
Technical Support Team Lead
hace 4 días
Reynosa, Tamaulipas, México Factorial HR A tiempo completoAt Factorial HR, we're seeking a seasoned Support Operations Manager to spearhead our support team's growth and elevate our customer experience.This role involves overseeing daily operations, resolving complex issues, improving processes, and collaborating with departments to enhance product offerings and customer satisfaction.Manage a team of support...
-
Production Team Lead
hace 3 semanas
Reynosa, Tamaulipas, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoAt Cornelius Manufacturing De Mexico Sa De Cv, we're committed to attracting and retaining top talent. We're seeking a Production Team Lead to coordinate the operations of all production departments in the unit. Key responsibilities include ensuring production meets the goals of product quality, cost effectiveness, safe conditions, and customer satisfaction,...
-
Operations Team Lead
hace 3 semanas
Reynosa, Tamaulipas, México Corning A tiempo completoJob SummaryCorning is seeking a skilled Operations Team Lead to join our team. As an Operations Team Lead, you will be responsible for directing team operations to achieve Cost, Quality, Health and Safety objectives.Key Responsibilities:Direct team operations to achieve Cost, Quality, Health and Safety objectives
-
Product Development Lead
hace 3 días
Reynosa, Tamaulipas, México Corning A tiempo completoWe are seeking a highly skilled Product Development Lead to join our team at Corning. As a key member of our optical communications segment, you will be responsible for the generation and release of successful engineering designs of enclosures for outdoor and indoor optical networks.
-
Operations Team Lead
hace 1 semana
Reynosa, Tamaulipas, México Corning A tiempo completo**Job Summary**We are seeking an experienced Operations Team Lead to join our team at Corning in Reynosa, TAM, MX. As a key member of our operations team, you will be responsible for directing team operations to achieve cost, quality, and safety objectives.About the Role:The successful candidate will execute the plant plan objectives at the tactical level,...
-
Production Team Lead
hace 4 semanas
Reynosa, Tamaulipas, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoCornelius Manufacturing De Mexico Sa De Cv is a highly decentralized organization that relies heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success. We are committed to attracting and retaining top talent.As a Production Team Lead, you will coordinate and manage the materials and human resources, equipment and systems...
-
Production Team Lead
hace 3 semanas
Reynosa, Tamaulipas, México Corning A tiempo completoJob Title: Production SupervisorAt Corning, we are shaping the industries we help and the world we share. Our scientific and manufacturing expertise, combined with our commitment to purposeful invention, place us at the center of global interactions, work, learning, and living. Our sustained investment in research and development means we're always ready to...
-
HR Consultant Team Lead Spanish Market
hace 1 mes
Reynosa, Tamaulipas, México Factorial HR A tiempo completoAt Factorial HR, we're seeking a seasoned HR Consultant Team Lead to spearhead our Spanish Market efforts. As a key member of our team, you'll collaborate with product and sales teams to drive market growth. If you have experience in performance reviews, career development plans, recruitment, HR administration, or related fields, we'd love to discuss this...
-
Production Team Lead
hace 4 semanas
Reynosa, Tamaulipas, México Corning A tiempo completoAt Corning, we're shaping the future through innovation and collaboration. As a Production Supervisor, you'll play a vital role in driving our success by leading a team of talented individuals to achieve our goals.Key Responsibilities:Direct team operations to achieve Cost, Quality, Health and Safety objectives.Execute the plant plan objectives at the...
-
Assembly Production Team Lead
hace 3 semanas
Reynosa, Tamaulipas, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completoAbout This RoleCornelius Manufacturing De Mexico Sa De Cv seeks a skilled Assembly Production Team Lead to join our team. As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top...
-
IT Team Manager
hace 1 semana
Reynosa, Tamaulipas, México AMETEK A tiempo completo**Job Title:** Mexico IT Operations LeadThe Mexico IT Operations Lead will be responsible for the day-to-day management of the IT team, services, and systems supporting AMETEK sites in Mexico. The position reports to the Corporate Director, Global IT Operations and Architecture.The successful candidate will have:10 years of progressive IT experience5 years...
-
Product Director of Finance
hace 3 días
Reynosa, Tamaulipas, México Factorial HR A tiempo completoJob Title: Product Director of FinanceAbout the Role:We are seeking an experienced Product Director of Finance to lead the development and execution of our finance domain roadmap. As a key member of our team, you will be responsible for building and owning the financial products that drive our business forward.Key Responsibilities:Financial Product...
-
Production Assembly Team Lead
hace 1 día
Reynosa, Tamaulipas, México Marmon Foodservice Technologies, Inc. A tiempo completoAbout UsMarmon Foodservice Technologies, Inc. is a highly decentralized organization that relies heavily on people with the aptitude and attitude to drive our success.Salary Range: $65,000 - $85,000 per yearJob DescriptionWe are seeking an experienced Production Assembly Team Lead to join our team. As a key member of our production team, you will be...
-
Project Director
hace 1 semana
Reynosa, Tamaulipas, México Borgwarner A tiempo completoJob DescriptionThe Project Director - Product Launch Specialist will play a pivotal role in driving the successful execution of product launches, ensuring seamless integration with customer requirements and BorgWarner's PDS Development Process.Main Responsibilities:Serve as the program owner accountable for successful program execution, managing and...
-
Strategic HR Consultant Team Lead
hace 1 semana
Reynosa, Tamaulipas, México Factorial HR A tiempo completoAbout the Role: We're looking for a skilled HR Consultant Team Lead to drive our Spanish Market operations.Key Responsibilities:Lead and mentor a team of HR Consultants to deliver high-quality client service.Manage consulting projects from initiation to completion, ensuring timely delivery and client satisfaction.Build and maintain strong relationships with...
-
Quality Assurance Lead
hace 3 semanas
Reynosa, Tamaulipas, México Bd A tiempo completoJob Title: Quality Assurance LeadDescription: At Bd, we are seeking a highly skilled Quality Assurance Lead to join our team. The successful candidate will be responsible for providing leadership and guidance to suppliers to ensure compliance with established corporate standards and regulations.Key Responsibilities:Review and maintain all Quality...
-
Sheet Metal Fabrication Technical Lead
hace 6 días
Reynosa, Tamaulipas, México Corning A tiempo completoJob DescriptionWe are seeking an experienced Sheet Metal Fabrication Technical Lead to join our team at Corning.Role Purpose:The Sheet Metal Fabrication Technical Lead will provide technical engineering support to the fabrication manufacturing shop floor to ensure metal fabrication processes are operating optimally and meeting customer requirements.Key...
-
Sales Development Team Lead for DACH Regions
hace 4 semanas
Reynosa, Tamaulipas, México Factorial HR A tiempo completoAt Factorial HR, we're seeking a highly skilled Sales Development Team Lead to spearhead our sales efforts in the DACH regions. As a key member of our team, you'll be responsible for leading and advancing the sales efforts for our cutting-edge HR software, focusing on the performance and expenses features.Your Key Responsibilities:Manage a team of inbound...
-
Procurement Support and Resolution Team Coordinator
hace 4 semanas
Reynosa, Tamaulipas, México Corning A tiempo completoAt Corning, we value our employees' opportunities to grow and develop their skills. As a Procurement Support and Resolution Team Coordinator, you will have the chance to work on a wide range of technical problems and develop solutions that meet our high standards.Key responsibilities include:Developing and implementing solutions to complex technical...