Customer Service Representative Mexico

hace 4 semanas


Pto Vallarta, Jalisco, México Alaska Airlines A tiempo completo

About Our Team

At Alaska Airlines, our airport teams work together to provide exceptional customer experiences. We're looking for a talented individual to join our team as a Customer Service Agent in Mexico.

Key Responsibilities

  • Assist guests with travel needs, including answering inquiries, ticketing, check-in, and boarding flights in a fast-paced environment.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Process and secure passenger luggage.
  • May perform aircraft grooming and security searches.
  • May assist with the processing, moving, and security of cargo.

Requirements

  • A minimum of 2 years of customer service or community service experience.
  • Exceptional interpersonal and communication skills, including verbal, written, and listening abilities.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 25 kgs.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in Spanish and English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must have the legal right to accept employment in Mexico.

Benefits

  • Competitive hourly rate: MXN $97.28 per hour.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.

Work Environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.



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