Senior Sales Operations Manager

hace 1 semana


Monterrey, Nuevo León, México Lenovo A tiempo completo

About Lenovo
We are a technology powerhouse focused on delivering smarter technology for all. Our mission is to create a more inclusive, trustworthy, and sustainable digital society by designing, engineering, and building the world's most complete portfolio of smart devices and infrastructure.

Job Summary
The Sales Support Manager will lead the Sales Support team in enhancing customer satisfaction by reducing escalations and providing timely and precise delivery of solutions. This role involves handling back-office responsibilities, supporting PC Sales Specialists and Client Managers, and promoting collaboration within the sales organization.

Key Responsibilities
• Support the sales team in managing assigned territories and ensuring accurate processing of customer transactions
• Run the operational management system to achieve monthly, quarterly, and yearly targets and Key Performance Indicators
• Identify resource issues and adjust accordingly, implementing process improvements to increase efficiency and define automation processes
• Help develop top-quality procedures, control check points, and prepare reports by collecting, analyzing, and summarizing data trends
• Select, train, and onboard new Sales Support Representatives, driving a high-performance culture and recognizing outstanding contributors

Requirements
• Bachelor's Degree (in process or finalized)
• 4+ years of experience in similar companies or positions preferred
• Strong leadership and people management skills, with clear and effective communication in English
• Ability to work under pressure, meet deadlines, and deal with ambiguity, with strong organizational, planning, and problem-solving skills


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