International Trade Specialist
hace 2 días
We are seeking a highly skilled and experienced professional to join our team as an International Trade Specialist. This is an exciting opportunity for someone who is passionate about logistics, transportation, and customer service.
About the RoleThe successful candidate will be responsible for providing exceptional customer service, resolving issues related to international shipments, and ensuring seamless delivery of goods worldwide. With strong analytical and problem-solving skills, you will be able to identify and escalate systemic issues, work closely with internal teams, and communicate effectively with customers and stakeholders.
Key Responsibilities- Maintain control of heavy export cargo and ensure compliance with regulations and standards.
- Provide support to sales, customs, and ramp operations to facilitate efficient movement and clearance of shipments.
- Monitor shipments, research transit delays, and initiate actions to complete delivery, notifying customers of shipment status and actions taken.
- Advise customers on documents required and correct completion of paperwork for their shipments.
- Act as a liaison between various stakeholders, including sales, customers, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others.
- Audit assigned international paperwork for correct completion.
- Assist customers in obtaining estimates of duties and taxes.
- Resolve billing issues and initiate requests for credits/refunds.
- Advises customers on features of service for all FedEx express international services and assists with use of tools available through FedEx.com.
To be successful in this role, you must have:
- A minimum of 3 years' experience providing direct customer service related to international transportation, freight forwarding, dangerous goods, or brokerage service.
- Proficiency in English (450 TOEIC points).
- Strong knowledge of mainframe, PC systems, web-based applications, and PC software.
- Excellent human relations and communication skills.
- Good analytical and prioritizing skills.
- Ability to successfully complete all basic and recurrent training.
- Flexibility to work different shifts required.
- Experience working in a fast-paced environment preferred.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About UsFedEx is a world-class company recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. We are committed to delivering exceptional service to our customers and employees alike.
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