Maintenance and Support Specialist
hace 3 semanas
KioSoft Technologies LLC is a leading provider of custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. We are expanding our operations in Mexico City and seeking an experienced Operations and Maintenance Engineer to join our team.
Main Responsibilities
- Ensure the smooth operation and maintenance of our software products and servers in North America.
- Manage the deployment, maintenance, and optimization of Linux systems.
- Analyze performance data and logs to drive system performance improvements.
- Conduct daily monitoring and data processing tasks for Linux operating systems.
- Provide emergency support outside of regular working hours on a rotational basis to ensure high system availability.
Requirements
- Bachelor's degree or higher in a computer-related field.
- 5+ years of relevant work experience, with customer service communication and problem-solving experience being a plus.
- Familiarity with mainstream operating systems, including Linux and Windows, with a preference for Ubuntu.
- Proficient in databases like MySQL and Redis, with the ability to independently install and resolve database issues.
- Skilled in using and troubleshooting middleware such as Nginx, Redis, Tomcat, Elasticsearch, Logstash, and RabbitMQ.
- Familiarity with Docker containers and proficient in using common commands to manage containers.
- Knowledge of operational monitoring tools, such as Prometheus, and configuration and usage.
- Basic understanding of public cloud and private cloud operations, such as Microsoft Azure and Amazon AWS.
- Strong team collaboration skills, quick learning ability, and capable of handling high work pressure.
- Fluent spoken English with good communication skills.
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