Senior Operations Analyst

hace 2 semanas


San Luis Potosí, San Luis Potosí, México Johnson Controls A tiempo completo
Job Title: Senior Operations Analyst

Johnson Controls is a global leader in technology and multi-industrial solutions, serving customers in over 150 countries. Our team of 130,000 employees creates intelligent buildings, efficient energy solutions, and next-generation transportation systems that work together to deliver smart cities and communities.

Job Summary

We are seeking a Senior Operations Analyst to oversee all operational processes and procedures to ensure that IT services and infrastructure meet operational targets. The successful candidate will be responsible for monitoring and running all infrastructure and application components, as well as managing and improving incident, problem, change, and release management processes.

Key Responsibilities
  • Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
  • Ensure timely resolution of incidents within predefined SLAs.
  • Record all incidents and problems in a central repository or knowledge base.
  • Collaborate with the problem management team to drive proactive and reactive problem management.
  • Conduct periodic reviews and define procedures for problem control and incident management.
  • Coordinate and monitor incident and problem resolution for vendor-managed products.
  • Conduct Post-Implementation Reviews (PIR) to drive continuous improvement.
  • Enforce standardized methods for building, testing, and implementing changes that meet service levels.
  • Maintain records of changes and prioritize, plan, test, implement, document, and review authorized changes in a controlled manner.
  • Identify critical changes that require guidance from the Change Advisory Board for assessment, prioritization, and scheduling.
Requirements
  • Bachelor's Degree
  • Mastery of Automation tools such as UiPath or MS Power Platform
  • Understanding of basic object-oriented concepts
  • Basic knowledge of code troubleshooting
  • Strong problem-solving skills
  • Self-motivated, team player, action-oriented, and results-driven
  • Good verbal and written communication skills
  • Business proficiency in English
Preferred Qualifications
  • Proficiency in programming languages such as C, C++, Java, Python, or.NET
  • Demonstrable knowledge of Windows server operating systems
  • General understanding of networking concepts
  • Knowledge of troubleshooting tools and techniques related to networks and systems
  • General knowledge of SQL server

Johnson Controls is an equal opportunity employer and does not request pregnancy or HIV testing as a requirement for admission, permanence, or promotion.


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