Senior Core Trade Operations Manager

hace 4 semanas


Xico, México Citi A tiempo completo

The Core Trade Operations Head reports directly to the Mexico Trade Operations Head and is responsible for managing the Core Trade Operations processes, both locally and through various vendors in Tampa, Colombia, and Asian CSCs. In partnership with the Trade Latam cluster CSC, this role will prioritize technology innovation for Core Trade Operations and maintain a strong focus on delivering high-quality customer services.

Key responsibilities of this role include:

Leadership and Strategy
• Actively engage with TTS business, Coverage, and other functions to provide strategic direction from a Core Trade Operations perspective.
• Explore and develop key themes within Core Trade Operations, such as re-engineering through LEAN, optimization, centralization, RPA, straight-through-processing, and outsourcing.

Risk and Compliance
• Maintain a strong risk and control environment throughout the TTS Client Operations organization, ensuring readiness for regulatory and compliance changes.
• Proactively address all issues, escalating them timely and competently through Corrective Action Plans (CAPs).

Operational Excellence
• Manage human, processing, and system resources to maximize quality and quantity of service while ensuring cost-efficiency.
• Develop a team of direct staff that are best-in-class in their respective roles, and manage a diverse pool of Operations human resources, establishing strong succession plans for business continuity.

Customer Focus
• Promote a conducive and inclusive work environment, marked by high morale, team spirit, diversity, and meritocracy, throughout the TTS Client Operations organization, supporting Employee Satisfaction activities and related indicators.

This role requires a strong understanding of trade operations, risk management, and regulatory requirements. The ideal candidate will have experience in leading cross-functional teams and driving business transformation initiatives.



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