Senior Operations Support Manager
hace 1 mes
Citi is a leading global bank that provides financial services to individuals, corporations, and governments. We offer a range of products and services, including consumer banking, credit cards, corporate and investment banking, and transaction services.
Job DescriptionWe are seeking an experienced Senior Operations Support Manager to join our team in Operations - Core. This is a full-time position with an estimated salary of $85,000 - $110,000 per year, depending on location and experience.
Responsibilities- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Citi offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for career growth and professional development.
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