Database Engineering and Support Specialist

hace 2 meses


Xico, México Citi A tiempo completo

Citi seeks a Database Engineering and Support Specialist to lead the design, deployment, and maintenance of Citi's Oracle databases. This role involves working with the Technology team to ensure quality standards are met in existing and planned frameworks.

Key Responsibilities:

• Ensure the integration of functions meets business goals
• Define necessary system enhancements to deploy new products and process enhancements
• Recommend product customization for system integration
• Identify problem causality, business impact, and root causes
• Advise or mentor junior team members
• Influence decisions through advice, counsel, or facilitating services

Qualifications:

• 6-10 years of relevant experience in an engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project management experience
• Clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices
• Analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
• This role requires working in a fast-paced, large-scale, and diverse 24/7 environment
• The Database Engineering and Support Specialist will work with multiple support teams located in MX, NAM, EMEA, APAC regions, adopting a follow-the-sun support model
• Additional responsibilities include managing and documenting projects and executing process improvements

Oracle Database Support Responsibilities:

• Oracle databases support for critical Oracle database systems
• Monitor and address database alerts/issues, capacity constraints, and performance-related items
• Knowledge of Oracle DataGuard replication and physical standby for disaster recovery
• Analyze performance issues, identify tuning opportunities, and advise developers on SQL tuning options
• Drive Root Cause Analysis (RCA) post-restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Be part of DBRE's (database reliability engineers) team to meet targets and SLA objectives
• Review requirement documents, define hardware requirements, and examine and update processes and procedures as necessary

Qualifications for Oracle Database Support:

• Ability to communicate technical concepts to non-technical audiences
• Knowledge of UNIX scripting and automation experience preferred
• Knowledge of automation tools like ANSIBLE and automation scripting/fixing desirable
• Knowledge of Oracle database installation/configuration best practices and database upgrade/migration approaches
• Extensive experience with Oracle Data Guard replication setup, maintenance, and troubleshooting
• Experience with various Oracle Database high availability solutions and Oracle Golden Gate replication
• Knowledge of database internals/views to help troubleshoot issues
• Skills to identify tuning opportunities, implement improvements, and advise developers on SQL tuning options
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
• Ability to work with virtual/in-person teams and work under pressure/deadlines
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audiences



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