Cloud Support Expert for Database Solutions

hace 20 horas


Xico, México Digitalocean A tiempo completo

We are seeking a skilled Cloud Support Engineer to join our team in the US. As a Cloud Support Engineer, you will play a crucial role in providing top-notch support to our customers, ensuring their experience is seamless and efficient.

**About the Role:**

In this position, you will be responsible for troubleshooting and resolving technical issues related to various database engines, including MySQL, PostgreSQL, Redis, MongoDB, and Kafka. Your primary goal will be to deliver an exceptional customer experience by collaborating with our product and engineering teams to drive feedback and improve tooling.

**Key Responsibilities:**

* Troubleshoot and resolve complex technical support requests for a growing range of database engines.
* Partner with cross-functional teams to gather feedback and enhance our platform's capabilities.
* Develop and maintain internal and external documentation to support your team and customers.
* Engage with customers through our community Q&A forum, providing timely and accurate responses to technical inquiries.

**Requirements:**

* Proficiency in at least one database engine, with the ability to quickly learn new technologies.
* Strong self-motivation, enabling you to work independently and collaboratively in a remote environment.
* A growth mindset, committed to continually improving your knowledge and skill set.
* **Bonus:** Experience with MongoDB (especially in production) or proficiency in one or more programming languages (PHP, Python, NodeJS).

**What You'll Like About Working at DigitalOcean:**

* Competitive salary range ($85,000 - $110,000 per year) and bonus opportunities.
* Opportunities for professional growth through mentorship and internal programs.
* Comprehensive benefits package, including health insurance, unlimited vacation time, and parental leave.
* Diverse and inclusive work environment, committed to equal employment opportunity.



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