Restaurant Performance Manager
hace 3 semanas
We are seeking a highly skilled and experienced Manager, Franchise Performance to join our team in Mexico. As a key member of our operations team, you will play a critical role in supporting our franchise owners in maximizing profitability and aligning store operating procedures with Subway's brand standards.
Key Responsibilities- Provide operational and food safety guidance and education during restaurant visits, consistently evaluating SUBWAY restaurants using the PBE model on a quarterly basis.
- Document adherence to Company compliance standards, improvements made, areas of opportunity, and direction on how to improve during coaching sessions.
- Evaluate restaurant performance compared to SUBWAY policies and procedures, analyze sales and cost data, and provide specific customized direction to improve in these areas.
- Review franchisees' portfolio and conduct regularly scheduled business reviews to identify growth potential and areas of opportunity.
- Coach and counsel franchisees to reach individual store and territory goals.
- Provide guidance to franchisees to grow their business within the local community, in-store, and through online sales and delivery.
- Build Territory Relations by visiting all assigned restaurants at least quarterly, communicating with franchisees via various channels, and providing written communications.
- Assist the Territory Director and shared services team with site reviews by conducting three-day parts of customer intercepts for all reviews within the assigned area.
- Provide direction and proficiency to franchisees and staff regarding New Store Openings & Transfer Training Hours.
- Travel Requirement: up to 70% of the time.
- Bachelor's Degree in Business, Communications, Business Analysis, or equivalent field-related experience, preferred.
- 3-5 years of restaurant experience preferred.
- The ability to learn technology initiatives and cascade this knowledge to others.
- Excellent written and verbal communication, problem-solving, and business analysis skills.
- High degree of detail orientation and ability to work within a team, hands-on approach during in-restaurant visits.
- Must also be able to work autonomously and be professional.
- Able to multi-task, prioritize workload, and comfortable working within a fast-paced environment.
- Strong communication skills, detail-oriented, and interpersonal, relationship-building, and networking skills with a self-motivated attitude to work.
- Basic conversational English skills a plus.
Actual pay is determined based on a number of job-related factors, including skills, education, training, credentials, qualifications, scope, and complexity of role responsibilities, geographic location, performance, and working conditions.
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