Senior Business Systems Professional

hace 2 días


Ecatepec de Morelos, México Bombardier A tiempo completo

At Bombardier, our employees work together to develop innovative solutions for the mobility industry. With a strong focus on customer satisfaction, we strive to create exceptional experiences.

Company Overview

Bombardier Aerospace is an equal opportunity employer with a commitment to diversity and inclusion. We value the unique perspectives and skills that each employee brings to the table.

About This Role

We are seeking a Senior Business Systems Professional to join our team in Aerospace Mexico (B.A.M). As a key member of our support team, you will be responsible for delivering high-quality service to our users, while also contributing to the improvement of our production processes.

Responsibilities

  • Provide second-line support to Bombardier users, ensuring timely resolution of requests in line with agreed SLAs;
  • Work closely with 2nd and 3rd line teams to seek advice or escalate complex issues;
  • Respond to and monitor alarms via our industry-leading monitoring software;
  • Engage with users to understand their needs and provide tailored solutions;
  • Maintain accurate records of incidents and requests, using tools such as ServiceNow and MS Excel.

Requirements

To be successful in this role, you will need:

  • A minimum of 9 years of experience in a service delivery role;
  • A Bachelor's degree in Computer Science, telecommunications or a related field;
  • Proven ability to manage large volumes of activities across multiple work streams;
  • Experience working with ServiceNow and MS Excel;
  • Excellent written and verbal communication skills;
  • Logical and analytical thinking.

What We Offer

We offer a competitive salary package, including a base salary of $95,000 per year, plus benefits and opportunities for professional growth and development.

About Us

Bombardier Aerospace is a global leader in the design, manufacture, and support of business aircraft, regional jets, and amphibious aircraft. Our products are used by governments, corporations, and private individuals around the world.



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