Digital Transformation Leader for Sustainable Software Solutions
hace 5 días
We are seeking a highly skilled Digital Transformation Leader to drive sustainable software solutions as our Customer Success Manager. In this role, you will be responsible for ensuring the optimal end-user product experience by quarterbacking technical problem/incident resolution in a timely manner for all sustain issues that may arise.
As a key member of our team, you will properly report sustain status to business and program leadership in the required frequency, including System Stability and Usage Statistics, as well as updates on the Change Request Backlog. You will ensure all relevant SLAs are met, including but not limited to: uptime, system performance, defect resolution and nightly data pipeline completion.
About the CompanyPepsiCo is a global leader in beverages and convenient foods, with a portfolio of iconic brands enjoyed by consumers more than one billion times a day in over 200 countries and territories worldwide. Our vision is to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).
We value diversity, equity, and inclusion, and strive to create a collaborative, equitable and inclusive space where everyone has a voice. At PepsiCo, we believe that our company can only succeed when our associates and the society we serve flourish.
About the PositionThe ideal candidate will have 8 years of work experience or 3-5 years of experience as a Sustain Lead/Customer Success Manager in CPG industry or with a Top-Tier consulting firm. You should have great judgment, be able to connect dots across workstreams, and efficiently work cross-functionally across teams to ensure software is meeting customer/end-user expectations.
You will take a pragmatic approach resolving software incidents, including the ability to triangulate root causes and work effectively with external and internal teams to meet objectives. Exceptional business relationship skills are required, including the ability to communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner.
Responsibilities- Quarterback optimal end-user product experience
- Field technical problem/incident resolution in a timely manner
- Properly report sustain status to business and program leadership
- Ensure all relevant SLAs are met
- Act as single point of contact for any and all sustain related items
This is an exciting opportunity to shape the future of sustainable software solutions and drive digital transformation at PepsiCo. We offer a competitive salary of $120,000 per year, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
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