Customer Success Manager for Digital Transformation

hace 15 horas


Xico, México Ge Digital A tiempo completo

About GE Digital

GE Digital is a leading provider of software solutions for the energy ecosystem, accelerating electrification and decarbonization across the industry. Our focus is on delivering software that improves efficiency, reduces emissions, and enables a more sustainable future.

Job Title: Customer Success Manager - Lead

This role requires advanced experience in Services & Digital Success Management. As a Customer Success Manager, you will be responsible for driving overall post-sales relationships with assigned accounts, including activities such as training, professional services, technical support, renewals, expansion, and advocacy.

About the Role

We are seeking an experienced Customer Success Manager to join our team in Mexico. The successful candidate will have a strong background in customer success management, with experience in driving growth and revenue through effective relationship-building and service delivery. You will be responsible for executing policy/strategy, utilizing in-depth knowledge of a technical discipline and analytical thinking.

Key Responsibilities

  • Drive overall post-sales relationship with assigned accounts, including activities such as training, professional services, technical support, renewals, expansion, and advocacy.
  • Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
  • Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
  • May lead small projects with low risks and resource requirements.

Requirements

  • Advanced experience in Services & Digital Success Management.
  • Bachelor's degree from an accredited university or college.
  • Able to legally work in Mexico. This position can work remotely within Mexico.
  • Effective written and oral communication skills in English and Spanish.

Salary Range

$80,000 - $120,000 per year, depending on experience.

Additional Information

This is a remote position, and relocation assistance is not provided. We offer a competitive salary, benefits package, and opportunities for professional growth and development.



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