Customer Experience Ambassador

hace 2 meses


Monterrey, Nuevo León, México Teletrac Navman A tiempo completo
About Vontier

Vontier, a global industrial technology company, is leading the way in smarter transportation and mobility. Our portfolio spans market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

With over $6 billion in annual revenues, our well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation, and specialty distribution.

We are united by a vibrant, inclusive culture and our proven business system, mobilizing the future to create a better world for 8,000+ team members.

About the Role

$62,000 - $80,000 per annum (estimated salary)

We are seeking a skilled Customer Success Representative to join our team. This role is ideal for someone with experience in administrator roles, who can provide high-standard contract summaries and account reconciliations for Bronze Segment accounts.

Responsibilities
  • Manage the execution of actions to cover and exceed customer needs detected
  • Periodic review meetings of comprehensive service levels
  • Generate and deliver scorecards
  • Provide high standard contract summaries and account reconciliations for Bronze Segment
  • Work on retention and process partial and full churn as needed
  • Promote growth for Bronze Accounts assigned by engaging with customers and understanding company needs
  • Address inquiries generated from Bronze Accounts related to contracts, finance, and drive account reconciliations as needed
Requirements
  • 1+ year experience in administrator roles
  • Strong written and verbal communication skills
  • Prior experience using Sales Force (or similar CRM) and SAP
  • Intermediate level Excel skills
  • Ability to work autonomously and display self-motivation
  • Positive and enthusiastic approach and attitude
Why Join Us

At Vontier, we are committed to creating a better world through our pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities. If you are ready to advance your career and contribute to a global leader in industrial technology, we invite you to explore this opportunity.



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