Customer Experience Ambassador
hace 2 meses
Vontier, a global industrial technology company, is leading the way in smarter transportation and mobility. Our portfolio spans market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.
With over $6 billion in annual revenues, our well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation, and specialty distribution.
We are united by a vibrant, inclusive culture and our proven business system, mobilizing the future to create a better world for 8,000+ team members.
About the Role$62,000 - $80,000 per annum (estimated salary)
We are seeking a skilled Customer Success Representative to join our team. This role is ideal for someone with experience in administrator roles, who can provide high-standard contract summaries and account reconciliations for Bronze Segment accounts.
Responsibilities- Manage the execution of actions to cover and exceed customer needs detected
- Periodic review meetings of comprehensive service levels
- Generate and deliver scorecards
- Provide high standard contract summaries and account reconciliations for Bronze Segment
- Work on retention and process partial and full churn as needed
- Promote growth for Bronze Accounts assigned by engaging with customers and understanding company needs
- Address inquiries generated from Bronze Accounts related to contracts, finance, and drive account reconciliations as needed
- 1+ year experience in administrator roles
- Strong written and verbal communication skills
- Prior experience using Sales Force (or similar CRM) and SAP
- Intermediate level Excel skills
- Ability to work autonomously and display self-motivation
- Positive and enthusiastic approach and attitude
At Vontier, we are committed to creating a better world through our pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities. If you are ready to advance your career and contribute to a global leader in industrial technology, we invite you to explore this opportunity.
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