Customer Experience and Solution Expert

hace 4 semanas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience and Solution Expert to join our team at Blue Yonder. As a key member of our support organization, you will be responsible for delivering exceptional customer experiences and solutions to our clients.

Job Description

In this role, you will:

  • Provide outstanding customer experience and solution support to our clients with ownership, proactive, and innovative approach.
  • Demonstrate high technical expertise in relevant contemporary and up-to-date SaaS technical toolsets.
  • Develop and maintain a deep understanding of our WMS product features and functionalities.
  • Collaborate effectively with various teams and partners to deliver high-quality service and operations.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in computer science, engineering, or related field.
  • 5+ years of experience in a technical support role or similar customer-facing role.
  • Strong knowledge of Azure and relevant tools and technologies.
  • Demonstrated experience in troubleshooting complex technical issues.
  • Knowledge of KCS methodology and process improvement through lean methodology and automation.
  • Strong verbal and written communication skills, including the ability to communicate technical concepts to a non-technical audience.
Benefits

We offer a competitive salary of $120,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

We value diversity, equity, and inclusion, and strive to create an environment where everyone feels welcome and valued.



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