Airline Customer Experience Ambassador

hace 3 horas


Monterrey, Nuevo León, México United Airlines A tiempo completo

About United Airlines

We are on a path towards becoming the best airline in the history of aviation.

Salary: Our competitive benefits package includes a salary range of approximately $50,000 to $70,000 per year.

Job Description

As an Airline Customer Experience Ambassador, you will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey, and doing it with a smile.

You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. Your responsibilities include:

  • Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Requirements

To succeed in this role, you must have:

  • A high school graduate or equivalent certificate
  • Minimum of 18 years old
  • Excellent interpersonal skills with proficiency in English and Spanish
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for entire shift, as well lift and handle baggage
  • Ability to travel to other countries for training purposes
  • Ability to work ANY shift that is assigned to you within a 24-hour, 7-day week operation which can include late nights, early hours, weekends, and holiday
  • Legally authorized to work in Mexico without sponsorship
  • Ability to meet the Company attendance standards and uniform and appearance standards
  • Hold a valid passport and visa


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