Customer Support Engineer
hace 6 días
As a Technical Support Engineer at JumpCloud, you will be responsible for providing exceptional technical support to our customers. We are seeking a highly skilled and self-motivated individual who can resolve complex technical issues in a fast-paced environment.
Key Responsibilities
- Manage a queue of support tickets for high-priority and complex technical issues
- Reproduce issues in-house and respond to customers in a timely manner
- Collaborate with peers, escalation points, mentors, and internal tools to provide effective solutions
- Maintain a technical understanding of the entire JumpCloud Platform
- Collaborate with Product and Learning teams to ensure customer education programs are accurate and up-to-date
- Develop and maintain internal knowledge base articles to increase shared knowledge among the support engineering team
- Collaborate with peers on projects aimed at improving the customer and support engineer experiences
- Participate in on-call shifts, monitoring status updates and external customer responses to incoming cases during outages
Requirements
We are looking for a candidate with a minimum of 5 years of experience in a technical, customer-facing position, preferably in a SaaS environment. The ideal candidate will have a deep understanding of Single Sign-On technologies, including SAML, SCIM, and OIDC. They will also have excellent interpersonal communication skills and be able to create and troubleshoot SSO integrations between Identity Providers and Service Providers.
Preferred Experience
- In-depth knowledge of the Windows platform, including Registry Hives, LGPOs, PowerShell, and CMD
- Understanding of the Active Directory platform, including Domain Forests, GPOs, and Azure Active Directory
- Non-Windows Directory Services, such as G Suite, AWS, and LDAP
- Networking and Authentication, including RADIUS
- REST APIs and scripting languages, such as PowerShell and BASH
About JumpCloud
JumpCloud is a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. We are committed to being Remote First, meaning that you will be able to work remotely within the country noted in the job description.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity.
-
Customer Support Specialist
hace 6 días
Puebla, Puebla, México ExactlyIT Inc A tiempo completoJob Title: Customer Support EngineerAbout the Role:We are seeking a highly skilled Customer Support Engineer to join our team at ExactlyIT Inc. in Puebla, Mexico. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers who use IBM Power for Google Cloud.Key Responsibilities:Manage technical...
-
Customer Support Specialist
hace 1 semana
Puebla, Puebla, México Exactlyit Inc A tiempo completoJob Title: Customer Support EngineerJob Summary:We are seeking a highly skilled Customer Support Engineer to join our team at Exactlyit Inc. in Puebla, Mexico. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers who use IBM Power for Google Cloud.Key Responsibilities:Manage technical...
-
Customer Support Representative
hace 2 días
Puebla, Puebla, México Avantio A tiempo completoAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our Customer Care team for the LATAM market. As a Customer Support Representative, you will be responsible for providing technical assistance to our customers, remotely from Puebla (Mexico).Key Responsibilities: Respond to customer requests via email, chat, and video call....
-
Customer Support Specialist
hace 2 días
Puebla, Puebla, México Exactlyit A tiempo completoRole OverviewThis role is part of our team at Exactlyit, where you will be responsible for providing exceptional customer support for our IBM Power for Google Cloud customers. As a Customer Support Specialist, you will be the primary point of contact for customers experiencing issues with our platform, and you will work closely with our engineering teams to...
-
Territory Customer Support Manager
hace 1 día
Puebla, Puebla, México John Deere A tiempo completoAt John Deere, we're committed to ensuring our customers have the support they need to succeed. As a Territory Customer Support Manager, you'll play a critical role in achieving this goal by developing channel partner technical and customer support capabilities, preempting and resolving technical issues, and delivering channel partner/customer training.Main...
-
Customer Support Representative
hace 2 días
Puebla, Puebla, México Avantio A tiempo completoAbout the Role:We are seeking a highly motivated and enthusiastic individual to join our Customer Care team for the USA market. As a key member of our team, you will be responsible for providing technical support to our USA customers, remotely from Puebla (Mexico).Key Responsibilities:Respond to customer requests via email, chat, and video call. Manage these...
-
Technical Support Engineer
hace 4 días
Puebla, Puebla, México Jumpcloud A tiempo completoAbout the RoleAs a Technical Support Engineer - Tier 2 at JumpCloud, you will be responsible for providing world-class technical support to our customers. We are looking for a highly technical self-starter who is driven to exceed customer expectations across our various support channels.This position will resolve high-priority and mission-critical customer...
-
Product Engineer
hace 1 semana
Puebla, Puebla, México GualaPack Spa A tiempo completoJob Title: Product Engineer - MexicoGualapack Spa, a leading Flexible Packaging Company with a strong focus on sustainability, innovation, and social responsibility, is seeking a dynamic and results-driven Product Engineer to join our team in Mexico.Job Purpose:The Product Engineer will be the point of reference and owner for all technical information,...
-
Product Engineer
hace 1 semana
Puebla, Puebla, México GualaPack Spa A tiempo completoJob Title: Product Engineer - MexicoGualapack Spa, a leading Flexible Packaging Company with a strong focus on sustainability, innovation, and social responsibility, is seeking a dynamic and results-driven Product Engineer to join our team in Mexico.Job Purpose:The Product Engineer will be the point of reference and owner for all technical information,...
-
Advanced Quality Engineer
hace 1 semana
Puebla, Puebla, México BENTELER Automotive A tiempo completoJob Title: Advanced Quality EngineerJoin BENTELER Automotive as an Advanced Quality Engineer and contribute to the development of intelligent solutions for the automotive world.About the RoleWe are seeking a highly skilled and experienced Quality Engineer to lead the Quality activities and ensure the successful launch of new products. As an Advanced Quality...
-
Senior Fullstack Software Engineer
hace 2 semanas
Puebla, Puebla, México AgileEngine A tiempo completoAbout the RoleWe are seeking a highly skilled Fullstack Engineer to join our team at AgileEngine. As a Fullstack Engineer, you will be responsible for designing, developing, and deploying software solutions that meet the needs of our customers.Key ResponsibilitiesDevelop software solutions using Java, SpringBoot, and KotlinDesign and implement REST Services...
-
Senior Fullstack Software Engineer
hace 3 semanas
Puebla, Puebla, México AgileEngine A tiempo completoJob Title: Senior Fullstack Software EngineerAgileEngine is a leading provider of software solutions to top-tier companies. We are seeking a skilled Senior Fullstack Software Engineer to join our team.Key Responsibilities:Develop software solutions for customer-specific projects on TeamViewer Frontline platform.Create interfaces to backend systems using Java...
-
Product Engineer
hace 4 días
Puebla, Puebla, México GualaPack Spa A tiempo completoGualapack, a leading Flexible Packaging Company, is seeking a Product Engineer to oversee technical information, activities, and project management for multilayer films and spouted pouches and caps in Mexico.The ideal candidate will have a strong background in Chemistry, Materials, or Engineering, with 3-5 years of experience in the industry.Responsibilities...
-
Senior Quality Engineer
hace 1 semana
Puebla, Puebla, México Benteler Automotive Corporation A tiempo completoJob Title: Advanced Quality EngineerDivision: BENTELER AutomotiveFunctional Area: Quality ManagementCareer Level: ProfessionalContract Type: Permanent/Full-timeWeekly Working Hours: 48.00Required Languages: Spanish; EnglishJob Summary:We are seeking an experienced Advanced Quality Engineer to join our team at BENTELER Automotive Corporation. As a key member...
-
Electrical Engineer
hace 3 semanas
Puebla, Puebla, México DRÄXLMAIER Group A tiempo completoElectrical EngineerAt DRÄXLMAIER Group, we're looking for a skilled Electrical Engineer to join our team. As an Electrical Engineer, you will be responsible for designing and developing electrical systems for our vehicles.Key Responsibilities:Design and develop electrical systems for our vehicles, taking into account customer requirements and industry...
-
Advanced Quality Engineer
hace 1 semana
Puebla, Puebla, México Benteler Automotive Corporation A tiempo completoJob Title: Advanced Quality EngineerDivision: BENTELER AutomotiveFunctional Area: Quality ManagementCareer Level: ProfessionalContract Type: Permanent/Full-timeWeekly Working Hours: 48.00Required Languages: Spanish; EnglishJob Summary:We are seeking an experienced Advanced Quality Engineer to join our team at BENTELER Automotive Corporation. As a key member...
-
Senior Quality Engineer
hace 5 días
Puebla, Puebla, México BENTELER A tiempo completoJob OpportunityAt BENTELER, we are seeking a highly skilled Senior Quality Engineer to join our team in the Quality Management department. As a key member of our team, you will be responsible for ensuring the successful launch of our products by leading quality activities and monitoring other functions that affect quality.Your ResponsibilitiesTranslate...
-
Puebla, Puebla, México GualaPack Spa A tiempo completoGualapack, a leading Flexible Packaging Company, is seeking a Product Engineer to oversee technical information, activities, and project management for its Mexico plant.The ideal candidate will have a strong background in Chemistry, Materials, or Engineering, with 3-5 years of experience in the industry.Key Responsibilities:Collect and manage technical...
-
Advanced Quality Engineer
hace 3 semanas
Puebla, Puebla, México BENTELER A tiempo completoJob SummaryWe are seeking an experienced Advanced Quality Engineer to join our team at BENTELER Automotive. As a key member of our Quality Management team, you will be responsible for ensuring the highest quality standards in our products and processes.Key ResponsibilitiesLead quality activities and monitor other functions that affect quality to ensure...
-
Senior Fullstack Software Engineer
hace 5 días
Puebla, Puebla, México AgileEngine A tiempo completoJob Title: Middle Fullstack EngineerAgileEngine is a top-ranking provider of software solutions to Fortune 500, Global 500, and Future 50 companies. Listed on Inc. 5000 among the fastest-growing US companies, we are always open to talented software, UX, and data experts in the Americas, Europe, and Asia.Are you looking for a challenging environment where you...