Senior IT Infrastructure Specialist

hace 8 horas


Xico, México Gensler A tiempo completo
Job Overview

We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will be responsible for providing first-line response to end-user incidents and ensuring the seamless operation of our regional offices.

Salary & Benefits

The estimated annual salary for this position is $85,000 - $110,000, depending on experience. Our comprehensive benefits package includes subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years, and employee assistance programs.

Key Responsibilities
  • Provide advanced-level technical support for Microsoft O365 services, Power BI, PC, laptop, printer, and server hardware.
  • Collaborate with the Regional Technology Director (RTD) and local IT Manager to educate end-users about desktop policies and enforcement.
  • Triage service desk incident queues to ensure quick incident assignment and prioritize incidents to optimize available resources.
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years of experience in IT technical support and customer service, preferably in the architecture or engineering industry.
  • An Associates Degree in Technology, Engineering, Computer Science, or a technical trade school.
  • A+ Certification in desktop support or willingness to achieve certification within the first year.
About Us

Gensler is committed to delivering best-in-class design while enjoying life. Our offices reflect our people's diverse interests, with curated art exhibits, internal design competitions, and 'Well-being Week.' We encourage every person to lead a healthy and balanced life and offer reimbursement for certain professional licenses and associated renewals and exam fees.



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