Retail Operations Team Lead, Mexico Sales Channels
hace 2 días
Overview: Our team is responsible for managing the retail sales channels of a leading e-commerce company in Mexico. As a Retail Operations Team Lead, you will be tasked with overseeing the logistics and customer service aspects of our sales operations.
Salary:
- $120,000 - $180,000 per annum
Job Description:
Main Responsibilities:- Manage relationships with customers and logistics delivery partners to ensure timely and efficient delivery of products.
- Track key metrics and action items to measure performance and identify areas for improvement.
- Develop and implement process improvements using data and metrics to drive business growth.
- Foster a culture of customer obsession within the team by ensuring excellent customer service and support.
Required Skills and Qualifications:
- 3+ years of program or project management experience, particularly in cross-functional teams.
- Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with ability to work effectively with stakeholders at all levels.
- Advanced Excel and SQL skills, with proficiency in data analysis and reporting.
- Bachelor's degree in Business Administration, Management, or related field.
Benefits:
- Frequent travel opportunities to visit clients and team members across the country.
- Flexible working arrangements to accommodate weekend and evening shifts during peak events.
Others:
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of a leading e-commerce company in Mexico. If you are a motivated and results-driven individual with a passion for retail operations, we encourage you to apply for this role.
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