Retail Operations Team Lead, Mexico Sales Channels

hace 2 días


Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

Overview: Our team is responsible for managing the retail sales channels of a leading e-commerce company in Mexico. As a Retail Operations Team Lead, you will be tasked with overseeing the logistics and customer service aspects of our sales operations.

Salary:

  • $120,000 - $180,000 per annum

Job Description:

Main Responsibilities:
  • Manage relationships with customers and logistics delivery partners to ensure timely and efficient delivery of products.
  • Track key metrics and action items to measure performance and identify areas for improvement.
  • Develop and implement process improvements using data and metrics to drive business growth.
  • Foster a culture of customer obsession within the team by ensuring excellent customer service and support.

Required Skills and Qualifications:

  • 3+ years of program or project management experience, particularly in cross-functional teams.
  • Strong analytical and problem-solving skills, with ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with ability to work effectively with stakeholders at all levels.
  • Advanced Excel and SQL skills, with proficiency in data analysis and reporting.
  • Bachelor's degree in Business Administration, Management, or related field.

Benefits:

  • Frequent travel opportunities to visit clients and team members across the country.
  • Flexible working arrangements to accommodate weekend and evening shifts during peak events.

Others:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of a leading e-commerce company in Mexico. If you are a motivated and results-driven individual with a passion for retail operations, we encourage you to apply for this role.



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