Operations Support Specialist C05

hace 3 semanas


Xico, México Citi A tiempo completo
Job Overview

Citi, a leading global financial services institution, seeks an experienced Auxiliar Contable C05 to join its team in the Operations Support division.

About the Role:

The successful candidate will be responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and opening of accounts in coordination with the Operations Core Team.

As an Auxiliar Contable C05, you will serve as the liaison between operations staff, relationship managers, project managers, custodians and clients. Your primary objective will be to provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.

Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
  • Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales.
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
  • Support an expansive and diverse array of products and services.
  • Assist with ongoing Lean and process improvement projects.
  • Resolve complex problems based on best practice/precedence, escalating as needed.

Requirements:

  • 2-4 years of relevant experience.
  • Proficient in Microsoft Office.
  • Comprehensive knowledge of Dispute process.
  • Ability to work occasional weekends to support Pega releases and COB testing.
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's).
  • Demonstrated analytical skills and mathematical knowledge.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Education:

High School diploma or equivalent is required.

Benefits:

Citi offers a competitive salary ranging from $60,000 to $80,000 per annum, depending on location and experience. Additionally, our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and access to exclusive employee discounts.



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