Technical Support Specialist

hace 6 días

Tijuana, Baja California, México Harman International A tiempo completo
About the Role

HARMAN is a technology leader that is rapidly on the move, filled with people who are focused on making life better. Innovation, inclusivity, and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference, and be proud of the work you do every day.

Key Responsibilities
  • Manage technical support coordination activities
  • Supervise and mentor TS Coordinator team
  • Answer first-level technical questions and audio, video, and lighting products, and transfer/escalate tier 2 and 3 inquiries to product experts within Technical Support
  • Contribute to internal and external knowledge base, and be a power user in finding relevant articles, and directing customers to solutions
  • Exercise judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer
  • Create RMAs (repair authorizations) for returns, if necessary
  • Provide part numbers for external repairs
  • Oral and written communication with U.S. customers in English
  • Excellent customer service skills are a must
Requirements
  • Associate degree or 2-years education in a technical field
  • Or minimum two years' experience in a technical or customer service role; preference given for Audio, Video, or Lighting experience
  • 2-years experience supervising other employees
  • English fluency, oral and written
  • General commuting skills, typing, and MS Office suite competency
What We Offer
  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition Reimbursement
  • Access to HARMAN Campus Fitness Center and Cafeteria
  • An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation.

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