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Technical Support Specialist

hace 1 mes


Tijuana, Baja California, México Iron Service Global Inc A tiempo completo

**Technical Support Specialist**

**Job Summary**

Iron Service Global Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and performing routine maintenance tasks.

**Key Responsibilities**

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and peripherals
  • Perform routine maintenance tasks, such as software updates and configuration changes
  • Identify potential issues that could adversely impact end-user experience and take corrective action
  • Manage ticket queue and ensure tickets are resolved and closed within defined service level agreement

**Requirements**

  • 1-3 years of experience in a technical support role
  • Active Directory experience preferred
  • Ability to work in a fast-paced environment and prioritize tasks effectively

**Salary**: $16,000.00 - $18,000.00 per month

**Relocation**: Reliably commute or planning to relocate before starting work (preferred)