Technical Support Specialist

hace 3 días


Tijuana, Baja California, México Teradata A tiempo completo

Technical Support Specialist

Location: Tijuana, Mexico

Requisition Number: 218159

External Description:

What You'll Do

As a Technical Support Specialist at Teradata, you will work with our Fortune-500 clients to resolve technical issues with our Cloud Analytics and Database tools. You will apply search tools to identify previously developed solutions, research information, and gather analysis to provide technical/functional knowledge necessary to resolve customer problems.

Who You'll Work With

You will partner with customers and perform troubleshooting activities, including isolating technical problems and working with Product Support Engineers to resolve customer issues. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.

What Makes You a Qualified Candidate

  • Current USA B1/B2 Visa Required (or ability to obtain as a condition of employment)
  • Fluent in English & Spanish (Effective oral and written communications skills required)
  • BA/BS in Computer Science or equivalent experience
  • 0-2 years of Technical Support related experience
  • Work schedule flexibility required (Work set schedules including weekends and holidays)

What You Will Bring

  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows, and other current operating systems
  • Knowledge of Teradata support tools including the installation of remote tools

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.



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