Strategic IT Portfolio Director

hace 2 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Strategic IT Portfolio Director to join our dynamic CIO Team in Mexico City. This key role will play a pivotal part in driving the strategic direction of our company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target architectures.

The successful candidate will report directly to the Director of CIO Portfolio and Programs and will collaborate closely with senior leadership including our VP of CIO Strategy, Operations, and Architecture to optimize our IT Portfolio and ensure its alignment with our organization's strategies and objectives. The Strategic IT Portfolio Director will supervise and manage a team of IT Portfolio professionals. In this role, you will lead the evolution, implementation, and governance of our portfolio standards and processes, enabling fact-based decisions on investments across our entire project portfolio.

You will also be responsible for defining requirements for and driving creation and management of comprehensive reports for our IT executives and leadership teams. As part of the CIO Team, you will contribute to building connection and community while integrating Zendesk culture and practices as we continue to grow our teams in Mexico City.

Key Responsibilities
  • Strategic Leadership: Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.
  • Develop and Implement Strategic IT Plans: Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.
  • Annual Budgeting Process: Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.
  • Portfolio Process Improvement: Identify opportunities for portfolio and planning process improvement and optimization within IT. Work cross-functionally to execute process improvements.
  • Cross-Functional Collaboration: Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.
  • Team Leadership: Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Progress Monitoring: Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.
  • Strong understanding of IT governance frameworks, best practices, and industry standards.
  • Excellent analytical and problem-solving skills, with the ability to think strategically and drive results.
  • Demonstrated leadership and team-building skills, with the ability to motivate and inspire others.
Estimated Salary: $120,000 - $180,000 per year

This salary range is based on the title, job description, and location. Please note that salaries may vary depending on individual qualifications and experience.

About Zendesk

Zendesk is not your average tech company. We have all the benefits you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us.

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