IT Strategic Planning Director

hace 4 días


Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled IT Strategic Planning Director to join our CIO Team in Mexico City. This is a senior leadership position that will play a pivotal role in driving the strategic direction of our company-wide IT projects portfolio.

The successful candidate will be responsible for influencing strategic technology and data initiatives, ensuring alignment with existing business objectives, and collaborating closely with senior leadership to optimize our IT Portfolio.

This role requires a strong understanding of IT governance frameworks, best practices, and industry standards. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to think strategically and drive results.

Responsibilities

  • Lead the IT portfolio's strategic direction, communicating risk and return to portfolio teams and ensuring alignment with overall company strategy.
  • Develop and implement strategic IT plans in alignment with organizational objectives and priorities.
  • Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.
  • Identify opportunities for portfolio and planning process improvement within IT and execute cross-functional initiatives.
  • Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.
  • Provide leadership and guidance to the IT planning team, fostering accountability, collaboration, and continuous improvement.
  • Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals.
  • Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.
  • Support decision-making with up-to-date and relevant portfolio data insights.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.
  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.
  • Expertise in project management methodologies such as Agile, Scrum, or Lean.
  • Exceptional analytical, strategic thinking, and decision-making skills.

About Zendesk

Zendesk is a global leader in customer service software. We empower businesses to deliver exceptional customer experiences through our cloud-based platform. Our hybrid work model enables our team members to balance remote work with in-person collaboration at one of our many offices around the world.

Salary Range: $120,000 - $180,000 per year

This salary range is estimated based on the job requirements, location, and industry standards. Note that this figure may vary depending on individual qualifications and experience.



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