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In this exciting opportunity, you will have the chance to lead our Customer Trust program for Premier Customers and top-tier legal firm clients.
Key Responsibilities:
- Develop and execute strategies to build and support the Customer Trust program for Premier Customers.
- Proactively engage with customers to provide key security information and support.
- Provide leadership and guidance for the execution of work related to engagements with Premier Customers.
- Act as an initial point of escalation for top customers.
- Collaborate with domain experts, peers, and partners to deliver high-quality results.
- Track, verify, and collect data for reporting and metrics purposes.
- Report back to the business on the current state and identify control gaps impacting relationships with clients.
- Review and approve responses completed by others to ensure quality and continuity of responses.
- Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
- Report on status of initiatives to all levels in the organization.
- Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
- Contribute to and achieve business and departmental goals and objectives.
You're a fit for this role if you have:
- A Bachelor's degree in a STEM-related field.
- Industry-related certifications such as GSEC, CISSP, CISA, CISM, ITIL.
- A broad understanding of Information Security concepts, both technical and compliance.
- The ability to identify security and business risks effectively to lead customer engagements.
- Excellent customer management skills and experience engaging with customers on security compliance topics.
- The ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
- Able to effectively interact with both technical and business stakeholders.
- Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others.
- Strong critical thinking and group facilitation skills.
- Works with urgency and keen awareness of customer needs.
- Working knowledge of one or more of the following: NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
- Experience working in a customer-facing role that is focused on security.
- Some experience with developing security standards and educational training.
- Experience in working in security consulting.
