Genesys Cloud CX Software Engineer
hace 3 semanas
**Job Summary**
We are seeking a highly skilled Genesys Cloud CX Software Engineer to join our team at Capgemini. As a key member of our team, you will be responsible for building interaction flows with Genesys Cloud Architect, generating and maintaining documentation, and participating actively as a Scrum Team Member.
**Key Responsibilities**
- Build interaction flows with Genesys Cloud Architect
- Generate and maintain documentation
- Participate actively as a Scrum Team Member
- Familiarity with processes and adaptability
- Customer Experience and Service oriented
**Requirements**
- 2 years or more of experience with Genesys Cloud CX configuration and management
- Knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.
- 1 year of experience with Genesys Cloud Architect (Drag & Drop tool), building IVR flows
- Knowledge of Genesys Cloud Data Actions and how to use them within flows
- Knowledge of Genesys Cloud API and JSON Schemas
- Experience collecting and analyzing logs, such as Wireshark, Browser's Network and Console, REST output, for troubleshooting and functional validation
- Familiarity with Scrum and agile methodologies
- Experience conducting functional tests and User Acceptance Tests (UATs)
- Proactively identify issues and take actions
- Teamwork and problem-solving attitude
**What You Will Love About This Job**
At Capgemini, we focus on giving each new hire a unique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation. We provide a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We cultivate an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically.
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