Genesys Cloud CX Software Engineer

hace 3 semanas


Xico, México Capgemini A tiempo completo

**Job Summary**

We are seeking a highly skilled Genesys Cloud CX Software Engineer to join our team at Capgemini. As a key member of our team, you will be responsible for building interaction flows with Genesys Cloud Architect, generating and maintaining documentation, and participating actively as a Scrum Team Member.

**Key Responsibilities**

  • Build interaction flows with Genesys Cloud Architect
  • Generate and maintain documentation
  • Participate actively as a Scrum Team Member
  • Familiarity with processes and adaptability
  • Customer Experience and Service oriented

**Requirements**

  • 2 years or more of experience with Genesys Cloud CX configuration and management
  • Knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.
  • 1 year of experience with Genesys Cloud Architect (Drag & Drop tool), building IVR flows
  • Knowledge of Genesys Cloud Data Actions and how to use them within flows
  • Knowledge of Genesys Cloud API and JSON Schemas
  • Experience collecting and analyzing logs, such as Wireshark, Browser's Network and Console, REST output, for troubleshooting and functional validation
  • Familiarity with Scrum and agile methodologies
  • Experience conducting functional tests and User Acceptance Tests (UATs)
  • Proactively identify issues and take actions
  • Teamwork and problem-solving attitude

**What You Will Love About This Job**

At Capgemini, we focus on giving each new hire a unique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation. We provide a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We cultivate an atmosphere for development that enables you to be hands-on, planning for your growth, both horizontally and vertically.



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