Client Relations Manager

hace 1 semana


Xico, México Tiffany & Co. A tiempo completo
Role Overview

This position plays a pivotal role in driving the client relations strategy for Tiffany & Co. in Mexico, focusing on retaining and growing top clients through curated experiences and action plans. The Client Relations Manager will also help contextualize the execution of all events, working closely with key stakeholders in the corporate office and the global team. Ensuring success in delivering exceptional experiences and events as part of the 360 Client Relations strategy is a top priority.

Key Responsibilities

**Client Relations:**

  • Partner with the Managing Director, Store Directors, and Store Managers to define the strategy for Tiffany & Co. Mexico.
  • Develop personalized quarterly engagement plans for top priority clients with advisors to drive retention, training team managers to continue the same and owning follow-through.
  • Work with the private client team and client advisors to identify the right clients for High Jewelry Blue Book events to meet or exceed results.
  • Partner with leadership and client advisors to identify the right clients for global or regional exceptional experiences/events (e.g., exhibitions, key store openings) and help create client experience programs around these.
  • Support the implementation of high jewelry and top client re-activation programs at Tiffany & Co. Mexico.
  • Partner with commercial leaders to drive retail priorities (e.g., icons) and support key product launches to maximize sales and sell-through.
  • Drive new high potentials recruitment opportunities, partner with the high jewelry and private client team to identify prospecting groups/partners to target.
  • Partner with the team to host and entertain top clients to drive retention and loyalty to the brand.
  • Define and manage the client gifting and charitable gifting strategies.
  • Be the first point of contact for Client Advisors to strategize around high potentials.

**Events:**

  • Implement a tiered event strategy to drive retention of top clients and growth of high potentials.
  • Plan seasonal in-store activations to drive conversion and maximize client spend.
  • Develop event concepts to re-engage top client segments.
  • Support the Tiffany & Co. Mexico PR & Client Relations teams in implementing key events.
  • Ensure all events are implemented with the highest quality/execution standards and maximize commercial results.
  • Identify top vendors to ensure the finest execution of events while staying within budget.
  • Ensure detailed production timelines are shared in a timely manner to ensure all cross-functional partners are clear on deliverables, timelines, roles, and responsibilities.
  • Oversee the events team composed of one manager and one coordinator.
Requirements

We are seeking an experienced professional with:

  • 10+ years of experience in luxury Client Relations and event design and execution.
  • Understanding, appreciation, and articulation of the brand.
  • Proven experience in delivering elevated client-centric events and defining a high potential recruitment strategy.
  • Proven relationships with event design and production contacts in the luxury or fashion industry.
  • A finger on the pulse of trends, influencers, art, music, food, and fashion.
  • Experience and cultural understanding of global markets and event practices overseas in the luxury market.
  • Ability to manage multiple projects on an ongoing basis.
  • Familiarity with conceiving and executing large-scale events that can be scaled to fit in a retail environment for consumer-facing events.
  • Comfort with managing budgets.
  • Must be detail-oriented, a team player, self-starter, and able to produce quality work in a fast-paced environment.
  • Excellent verbal and written communication skills.

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