Senior Delivery Operations Manager

hace 2 meses


Xico, México Didi Global A tiempo completo

Role Overview:

We are seeking a skilled Senior Delivery Operations Manager to join our Operations team for DiDi Food in LATAM. In this role, you will have the opportunity to drive growth and development in one of the fastest-growing companies in the region.

Key Responsibilities:

  • Develop and implement scalable operations processes to bring efficiency and reliability to our delivery services.
  • Create strategies to motivate good practices and decrease undesirable behaviors among our couriers.
  • Compile data insights and work cross-functionally with departments such as strategy, business intelligence, and product operations to inform decision-making.
  • Use internal databases and tools like SQL, R, and Python to build insights, develop strategies, and execute tests.
  • Conduct research and analyze data to prove the effectiveness and efficiency of operations strategies.
  • Build and maintain detailed reporting models, including core KPIs and growth funnels, to support city-level, regional, and expansion efforts.

Requirements:

  • At least 2+ years of experience in data analytics, business consulting, tech, or operations.
  • Bachelor's degree in Business Administration, Economics, Engineering, or a related field.
  • Excellent stakeholder management and structured thinking skills.
  • Strong analytical, problem-solving, and critical-thinking abilities.
  • Experience with data-driven decision-making and advanced Excel and PowerPoint skills.

About Us:

At DiDi Global, we create customer value by innovating new experiences that are safe, pleasant, and efficient. We are a data-driven company that believes in making informed decisions. Our focus is on collaboration, integrity, and continuous improvement. We value diversity and inclusion and strive to create an inclusive and diverse team that reflects the communities we serve.



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