Senior Delivery Operations Manager
hace 2 meses
Role Overview:
We are seeking a skilled Senior Delivery Operations Manager to join our Operations team for DiDi Food in LATAM. In this role, you will have the opportunity to drive growth and development in one of the fastest-growing companies in the region.
Key Responsibilities:
- Develop and implement scalable operations processes to bring efficiency and reliability to our delivery services.
- Create strategies to motivate good practices and decrease undesirable behaviors among our couriers.
- Compile data insights and work cross-functionally with departments such as strategy, business intelligence, and product operations to inform decision-making.
- Use internal databases and tools like SQL, R, and Python to build insights, develop strategies, and execute tests.
- Conduct research and analyze data to prove the effectiveness and efficiency of operations strategies.
- Build and maintain detailed reporting models, including core KPIs and growth funnels, to support city-level, regional, and expansion efforts.
Requirements:
- At least 2+ years of experience in data analytics, business consulting, tech, or operations.
- Bachelor's degree in Business Administration, Economics, Engineering, or a related field.
- Excellent stakeholder management and structured thinking skills.
- Strong analytical, problem-solving, and critical-thinking abilities.
- Experience with data-driven decision-making and advanced Excel and PowerPoint skills.
About Us:
At DiDi Global, we create customer value by innovating new experiences that are safe, pleasant, and efficient. We are a data-driven company that believes in making informed decisions. Our focus is on collaboration, integrity, and continuous improvement. We value diversity and inclusion and strive to create an inclusive and diverse team that reflects the communities we serve.
-
Senior Operations Delivery Manager
hace 1 mes
Xico, México Hashmap A tiempo completo**Job Title:** Senior Operations Delivery ManagerWe are seeking a skilled Senior Operations Delivery Manager to join our team at Hashmap in CDMX, Mexico.This role is ideal for a senior professional with experience in leading teams and delivering operations projects. The successful candidate will have a strong understanding of delivery management principles...
-
Senior Business Operations Manager
hace 1 semana
Xico, México Infor A tiempo completo**Job Title:** Senior Business Operations ManagerWe are seeking a highly skilled and experienced Senior Business Operations Manager to join our team at Infor. As a key member of our Customer Success team, you will play a critical role in driving operational excellence and ensuring the smooth delivery of services to our customers.**About the Role:You will be...
-
Senior Customer Service Operations Manager
hace 4 semanas
Xico, México Citi A tiempo completoCiti is a leading global bank with operations in over 160 countries. As a Senior Customer Service Operations Manager, you will be responsible for managing a team of customer service representatives to provide exceptional service to external clients.**Job Description:**The role involves overseeing the daily activities of the team, ensuring that they are...
-
Senior Culinary Operations Manager
hace 3 semanas
Xico, México Marriott International, Inc A tiempo completoJob Title: Senior Culinary Operations ManagerLocation: Mexico City, Distrito Federal, MexicoSalary: $60,000 - $80,000 per yearAbout Marriott International, Inc:We are a global hospitality company with over 7,000 properties in more than 131 countries and territories. Our portfolio includes 30 leading brands spanning from the luxury Bulgari Hotels and Resorts...
-
Senior Operations Leadership Manager
hace 1 mes
Xico, México Citi A tiempo completoJob SummaryWe are seeking a Senior Operations Leadership Manager to join our team at Citi. As a key member of our operations leadership team, you will be responsible for providing strategic direction and leadership to our operations teams, ensuring the seamless delivery of operations support services.About the RoleThe Senior Operations Leadership Manager...
-
Senior KYC Operations Manager
hace 1 mes
Xico, México Citi A tiempo completoAbout the Role:Citi is seeking a highly experienced Senior KYC Operations Manager to lead our team in providing Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services. The ideal candidate will have 5-8 years of experience in operational processes for KYC, AML and be able to manage teams effectively.Key...
-
Technical Solutions Delivery Manager
hace 2 semanas
Xico, México Psc Industries A tiempo completo**Job Title:** Technical Solutions Delivery Manager**Overview:**Psc Industries is a technology company seeking an experienced Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius and provide dedicated support to our Market Technology customers.Key Responsibilities:
-
Senior Customer Service Operations Manager
hace 2 semanas
Xico, México Citi A tiempo completoThe Senior Customer Service Operations Manager plays a pivotal role in driving process improvement and excellence within the Customer Service Function at Citi. This intermediate position is responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards to optimize service delivery.**Key...
-
Senior Wholesale Operations Manager
hace 3 semanas
Xico, México Icodde A tiempo completoJob Title:Senior Wholesale Operations ManagerAbout Us:Icodde is a leading retail company that offers a wide range of products to our customers. We are committed to delivering exceptional customer service and building long-lasting relationships with our partners.Job Description:We are seeking a highly skilled Senior Wholesale Operations Manager to join our...
-
Operations Support Manager
hace 1 semana
Xico, México Citigroup Inc. A tiempo completoAbout the RoleThe Operations Support Manager is an intermediate management level position that requires a strong leader to provide full leadership and direction to a team of employees in an effort to provide operations support services. The role is responsible for ensuring the seamless delivery of operations support services in alignment with Citi operations...
-
Softwareone Senior Operations Manager
hace 1 mes
Xico, México Softwareone A tiempo completoJob OverviewWe are seeking an experienced Softwareone Senior Operations Manager to lead our team in delivering exceptional customer service and driving business growth.About the RoleThis is a unique opportunity to join our team as a Senior Operations Manager, responsible for managing a large-scale operations function. You will be accountable for ensuring...
-
Operations Manager, Last Mile Delivery
hace 1 mes
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Manager to join our Last Mile team in Ciudad De México, MEX. As an Operations Manager, you will be responsible for leading and managing daily operations to ensure productivity and quality standards are met.
-
Senior Trade Finance Operations Manager
hace 1 mes
Xico, México Citi A tiempo completoOverviewCiti, a leading global bank, is seeking an accomplished Senior Trade Finance Operations Manager to join our dynamic team. This role offers a unique opportunity to showcase your expertise and contribute to our continued success.
-
Senior Operations Supervisor
hace 2 semanas
Xico, México Citi A tiempo completoJob SummaryThe Senior Operations Supervisor at Citi is responsible for leading a team of operations support specialists, providing guidance, and ensuring seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Key ResponsibilitiesLead and mentor a team of operations support specialists,...
-
Senior Project Manager
hace 3 semanas
Xico, México Citi A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Project Manager to join our Design and Construction office delivery team in Mexico. The successful candidate will be responsible for delivering projects on time, within budget, and to the customer's requirements.
-
Senior Project Manager Operations
hace 3 semanas
Xico, México Citi A tiempo completoThe role of a Senior Project Manager is to oversee the execution and delivery of projects within the Operations department. This involves working closely with cross-functional teams to ensure that projects are completed on time, within budget, and meet the required quality standards.Key Responsibilities:- Develop and execute project plans, including defining...
-
Logistics Operations Manager
hace 1 semana
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAre you a results-driven leader with a passion for logistics and operations management? Amazon Logistics, a leading provider of last mile delivery services, is seeking an experienced Shift Area Manager to join our team in Mexico.About the RoleWe are looking for a skilled professional with expertise in managing teams, improving processes, and driving...
-
Senior Delivery Manager
hace 4 semanas
Xico, México Hsbc A tiempo completoJob SummaryWe are seeking a Senior Delivery Manager to lead the delivery of our Agile transformation. This role will be responsible for coordinating multi-disciplinary teams and interacting with senior stakeholders.Main ResponsibilitiesCoordinate all aspects of change delivered in VS, maximizing velocity and optimizing work flowing into Agile teams.Actively...
-
Financial Operations Senior Manager
hace 1 mes
Xico, México Mufg Mexico A tiempo completoWe are seeking an experienced Financial Operations Senior Manager to join our team at Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world.As a key member of our operations team, you will be responsible for providing senior-level support and guidance on financial operations, including implementation planning and execution,...
-
Operations Manager
hace 1 mes
Xico, México Citi A tiempo completoCiti is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will play a critical role in ensuring the seamless delivery of operations support services.Job OverviewThe Operations Manager will be responsible for leading a small team of employees, providing full leadership and direction to ensure the successful execution of...