Senior Customer Service Operations Manager

The Senior Customer Service Manager role at Citi is a key position responsible for leading a team in delivering exceptional customer service and support to external clients.**Key Responsibilities:**• Manage a team of customer service representatives to ensure seamless delivery of customer service support.• Evaluate team performance, make recommendations...

Reckitt Customer Service Operations ManagerWe are a global team united by our purpose: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world.Satisfy customers and drive business success as a key member of our Reckitt Customer Service team. As a Customer Service Operations Manager, you will be the welcoming voice and helping...

We are seeking a highly skilled Customer Service Operations Manager to join our team at Citi. This is a full-time position that offers an estimated salary of $85,000 per year, based on industry standards and the level of experience required for this role.About the Role:The Customer Service Operations Manager will be responsible for assisting with the...

Meet the RoleAs a Senior Service Operations Manager at Backbase, you will oversee a portfolio of current "Run"-in production customers. Your primary focus will be on developing and owning the Service Excellence practice, with a strong emphasis on improving customer satisfaction, quality, and stability with our in-production clients.You will promote active,...

About the RoleWe are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Richemont. In this role, you will be responsible for overseeing the customer service operations and ensuring that they meet the highest standards of quality, efficiency, and effectiveness.Key ResponsibilitiesManage customer service teams to...

Job Summary:We are seeking a highly skilled Customer Service Operations Manager to oversee daily customer services operations and ensure timely delivery of shipments.Main Responsibilities:Oversee daily customer services operations, monitoring level of service provided and ensuring timely delivery of shipments.Monitor all inbound and outbound shipments,...

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...

About the RoleCiti seeks a highly skilled and experienced Senior Customer Service Manager to join our team. This is an excellent opportunity for someone who wants to take their career to the next level and lead a team of customer service professionals.Job SummaryThe successful candidate will be responsible for leading a team of 15-25 customer service...

Job Summary:Universal Language Service, Inc. seeks an experienced Contact Center Operations Manager to oversee daily contact center operations and remote 24/7 interpreter services. The ideal candidate will ensure customer service KPI goals are met through employee retention and workforce management best practices.Key Responsibilities:Manage day-to-day...

Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

Job SummaryInfor is seeking a highly skilled Cloud Service Operations Manager to lead the management of our Infor Managed Services (IMS) agreements, ensuring exceptional service delivery to our clients worldwide. This strategic and operational role requires a customer-centric approach, excellent communication skills, and a strong understanding of IT service...

We are seeking a seasoned Customer Service Manager to oversee our customer care team in Mexico, with a focus on call center operations.Key Responsibilities:- Attracting top talent to the customer service team.- Conducting in-depth interviews with prospects.- Managing onboarding, training, and performance evaluation activities.- Developing and implementing...

**About the Role**We are seeking a skilled Customer Service Manager to lead our center's operations and ensure a seamless experience for our members.As a key member of our team, you will be responsible for managing the day-to-day activities of the center, including customer service, sales support, and team management.**Key Responsibilities**• Manage...

About the RoleAABB is a leading manufacturer of electrification solutions. We are seeking a skilled Service Manager to lead our service operations in Mexico and the America Region. The ideal candidate will have a strong background in customer service, project management, and contract management.Key Responsibilities• Develop and implement service strategies...

Job SummaryWe are seeking a highly skilled Port Operations Senior Manager to join our team at American President Lines. This is a strategic leadership position that requires expertise in port operations, logistics, and customer service.Key ResponsibilitiesSupport the General Manager in marketing activities, preparing presentations, and arranging public...

**Company Overview**Burberry Limited is a renowned luxury fashion brand that has been at the forefront of creativity and innovation since its founding in 1856. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, customers, and communities.As a values-driven brand, we are committed to being a force...

Key Responsibilities:The Senior Operations Manager will oversee a team of Collectors and clerical staff, ensuring the efficient management of accounts with minor delinquency or in early stage collections. Key responsibilities include managing service levels and performance goals, utilizing expert negotiation skills to resolve escalated calls, and training...

Overview of Xerox Holdings CorporationAbout UsXerox has been redefining the workplace experience for over 100 years. By leveraging our leadership position in office and production print technology, we've expanded into software and services to power today's workforce sustainably. Our business solutions and financial services are designed to make every day...

Job OverviewWe are seeking an experienced Softwareone Senior Operations Manager to lead our team in delivering exceptional customer service and driving business growth.About the RoleThis is a unique opportunity to join our team as a Senior Operations Manager, responsible for managing a large-scale operations function. You will be accountable for ensuring...

About the RoleWe are seeking a seasoned Director of Customer Service and Operations to lead our LATAM customer service operations and team. As a senior leader, you will be responsible for overseeing our existing partner operations across Mexico, Peru, and Brazil, and will help shape the future support structure.Key Responsibilities:Oversee current outsourced...