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Client Support Learning and Development Specialist

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Alliance Virtual Offices A tiempo completo
About the Role

We are seeking a highly skilled Client Support Learning and Development Specialist to join our team at Alliance Virtual Offices. As a key member of our organization, you will play a critical role in designing and delivering comprehensive training programs to enhance the skills and knowledge of our client support team.

Key Responsibilities
  • Collaborate with stakeholders to identify training needs and performance gaps within the client support team.
  • Design and develop training programs, materials, and resources to address identified needs and promote continuous learning and development.
  • Utilize a variety of instructional techniques and training methods to engage learners and enhance knowledge retention.
  • Deliver engaging and interactive training sessions to the client support team, ensuring a consistent and high-quality learning experience.
  • Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis, and make necessary adjustments to improve outcomes.
  • Stay up to date with industry trends, best practices, and emerging technologies related to client support training.
  • Provide ongoing coaching and support to team members, offering guidance and feedback to facilitate skill development and performance improvement.
  • Collaborate with cross-functional teams to align learning and development initiatives with organizational goals and strategies.
  • Maintain training records, track training metrics, and prepare reports to assess the impact and effectiveness of training programs.
Requirements
  • Bachelor's degree in a relevant field or equivalent work experience.
  • 2-5 years of experience as a learning and development specialist, training facilitator, or a related role, preferably in customer support.
  • Strong knowledge of instructional design principles, adult learning theory, and training methodologies.
  • Excellent presentation, communication, and interpersonal skills, with the ability to engage and inspire learners.
  • Experience in developing and delivering training programs using various modalities, including in-person, virtual, and blended learning approaches.
  • Proficiency in using learning management systems (LMS) or other training platforms to deliver and track training initiatives.
  • Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
  • Analytical mindset with the ability to evaluate training effectiveness and make data-driven improvements.
  • Knowledge of client support processes, best practices, and industry trends is a plus.
What We Offer
  • A competitive salary of $32,300.00 per month.
  • The opportunity to work with a talented and distributed team.
  • A dynamic and fast-paced work environment.