Business Operations Analyst
hace 4 semanas
The Operations Support Analyst 2 role at Citi is an intermediate-level position that provides day-to-day operations support in alignment with the company's operations support infrastructure and processes.
**Key Responsibilities:**
Update help content used by Knowledge Hub end-users to service client inquiries, as needed
Execute work assigned, including annual review certification and change requests
Serve as a liaison to the business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
Conduct needs assessments and update content or develop content-related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to the business, including policy gaps and changes
Monitor work progression to ensure completion of assignments by the requested due date
Provide exceptional client experiences while fulfilling client necessities, measured by specific metrics
**Qualifications:**
0-2 years of relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail-oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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