Order Management Professional

hace 4 días


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

Overview

Abb is a global leader in the transformation of society and industry to achieve a more productive, sustainable future.

About Us

We strive to drive diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Our inclusive culture welcomes and celebrates individual differences.

Career Advancement Opportunities

This position represents a key opportunity for career growth and professional development within our organization.

Job Description

The successful candidate will be responsible for internal and external customer care, including technical assistance, order support, and payment-related issues. They will coordinate with various functions to ensure complete case ownership and enhance customer satisfaction.

Your Responsibilities:

- Communicate proactively with customers and internal teams to guarantee customer satisfaction by providing relevant information.

- Resolve customer issues related to orders, technology, and payments by coordinating with Sales, Operations, Supply Chain Management, and other internal or external teams.

- Offer suitable solutions for customer requests and collaborate with related teams to handle requests comprehensively (e.g., order changes, completion, expediting, credit management, tracking, communication, blocks, and suspensions).

- Collect and archive documentation regarding orders and record assumptions and decisions made during the process in the systems under responsibility.

- Regularly analyze statistics using available tools and gather relevant information.

Required Skills and Qualifications

To excel in this role, you should possess:

- A degree in Finance, Accounting, Business, or a related field.

- Strong leadership skills, attention to detail, self-criticism, and an excellent customer service attitude.

- Experience in Customer Service and Collection.

- Proficiency in Excel Pivot Tables.

- Advanced English language skills.

- At least 2 years of work experience.

Estimated Salary Range:$65,000 - $85,000 per year, depending on location and experience.



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