Order Management Specialist

hace 2 meses


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo
About ABB

At ABB, our core values of care, courage, curiosity, and collaboration drive our mission to empower everyone to create sustainable solutions. With a focus on diversity, inclusion, and equal opportunities, we strive to make a positive impact globally.

Job Description

Job Title: Order Management Specialist - Exceptional Customer Service Representative

Salary: $60,000 - $80,000 per year

This role is part of the ELECTRIFICATION Team and requires strong communication skills to provide internal and external customer service, including technical support, order, and payment-related assistance. As an Order Management Specialist, you will be responsible for ensuring the resolution of customer issues, providing appropriate solutions, and coordinating with related teams.

Your Key Responsibilities:

  • Ensure timely and efficient resolution of customer issues, including order, technical, and payment-related issues.
  • Provide expert advice and guidance to customers on order changes, completion, expediting requests, credit management, tracking, and communication aspects.
  • Analyze statistics, including forecasting and pacing, using available tools and collecting relevant information.
  • Maintain accurate records and documentation related to orders, assumptions, and decisions made during the process.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Bachelor's Degree in Finance, Accounting, Business, or a related field.
  • +2 years of experience working in a similar position.
  • Administrative skills, including proficiency in EXCEL (PIVOT TABLES).
  • Customer service and collections experience.
  • Programming skills (Macros, Java, PowerApps, SharePoint, etc.).
  • Advanced level of English.
Benefits

We offer a comprehensive benefits package, including:

  • Retirement plan
  • Life insurance
  • Accident insurance
  • Paid Parental leave (gender neutral)
  • Wellbeing program

We are committed to creating a diverse and inclusive work environment where everyone can thrive.



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