Order Management Specialist
hace 2 meses
At ABB, our core values of care, courage, curiosity, and collaboration drive our mission to empower everyone to create sustainable solutions. With a focus on diversity, inclusion, and equal opportunities, we strive to make a positive impact globally.
Job DescriptionJob Title: Order Management Specialist - Exceptional Customer Service Representative
Salary: $60,000 - $80,000 per year
This role is part of the ELECTRIFICATION Team and requires strong communication skills to provide internal and external customer service, including technical support, order, and payment-related assistance. As an Order Management Specialist, you will be responsible for ensuring the resolution of customer issues, providing appropriate solutions, and coordinating with related teams.
Your Key Responsibilities:
- Ensure timely and efficient resolution of customer issues, including order, technical, and payment-related issues.
- Provide expert advice and guidance to customers on order changes, completion, expediting requests, credit management, tracking, and communication aspects.
- Analyze statistics, including forecasting and pacing, using available tools and collecting relevant information.
- Maintain accurate records and documentation related to orders, assumptions, and decisions made during the process.
To succeed in this role, you will need:
- Bachelor's Degree in Finance, Accounting, Business, or a related field.
- +2 years of experience working in a similar position.
- Administrative skills, including proficiency in EXCEL (PIVOT TABLES).
- Customer service and collections experience.
- Programming skills (Macros, Java, PowerApps, SharePoint, etc.).
- Advanced level of English.
We offer a comprehensive benefits package, including:
- Retirement plan
- Life insurance
- Accident insurance
- Paid Parental leave (gender neutral)
- Wellbeing program
We are committed to creating a diverse and inclusive work environment where everyone can thrive.
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