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Dedicated Application Services Expert
hace 1 mes
At Solera, we're transforming the vehicle lifecycle into a connected digital experience. With over 300 million digital transactions annually and 6,500 team members worldwide, our innovative culture is dedicated to bringing the future to bear today.
The RoleWe're seeking an experienced Dedicated Application Services Expert to join our global application support team, supporting products across the globe.
Your primary responsibility will be managing the application layer, working closely with development teams, and providing 24x7 on-call support on a rotational basis. You'll diagnose and resolve problems related to application functionality, configuration, and usage.
- Setup monitoring at all layers of the application tech stack and resolve alerts quickly.
- Application performance tuning, outage troubleshooting/triage, short-term/long-term fixes.
- Work closely with Level 2 and development teams to provide detailed information for product improvement.
- Reduce downtime with improved application architecture and redundancy.
- Create tools for standard triage; stack dump, centralized logging; to support defect resolution.
- Ensure design, infrastructure, process/operational documentation is up-to-date.
- Facilitate production deployments.
What We're Looking For
- Experience in leading 24x7 support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
- Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Basic understanding of software development and IT infrastructure. Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-related technologies. Experience with ticketing systems and support tools.
- Intellectual curiosity, and a can-do attitude.
