Cinema Industry Support Specialist

hace 3 días


Xico, México Vista Entertainment Solutions A tiempo completo

About Vista Entertainment Solutions

Vista is a world-leading company that specializes in software solutions for the cinema industry. Founded over 25 years ago in Auckland, New Zealand, we now serve cinemas, film distributors, and moviegoers worldwide.

We have offices and subsidiary companies in Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai, Kuala Lumpur, and Mexico City. We utilize the latest technologies to deliver innovative solutions and foster a fun, agile, and collaborative environment.

Job Description

This role is focused on providing top-notch support to our clients within the cinema industry. As a Helpdesk Support Specialist, you will be responsible for investigating and resolving problems related to our software at a first level.

Key Responsibilities:

  • Investigating and determining issues not concerning Vista, such as hardware malfunctions, OS problems, and network connectivity, at a first level.
  • Utilizing SQL Server and SQL statements to assist with problem-solving.
  • Escalating problems with the proper parties when it cannot be easily resolved during first-level troubleshooting, including opening support tickets with second-level support with all necessary logs and supporting information.

Requirements

To excel in this role, you should possess strong client-facing skills, solid task management and understanding of assigned priorities, excellent written and verbal communication skills, and an excellent command of the English language.

A Bachelor's degree in an IT or Computer Science-related field or minimum one year of experience in a hands-on IT role (support analyst, software, or similar) is required. Additionally, an interest in the cinema industry and residency in Mexico City are mandatory.

Benefits

We offer a range of benefits, including food coupons, all law benefits, medical insurance, hybrid scheme, and a mandatory work permit for Mexico. Our people share a passion for technology and cinema, and we prioritize learning, improvement, and knowledge sharing through a dynamic workplace culture.

Estimated Salary: $60,000 - $80,000 per annum

This salary estimate is based on the location in Mexico City and the requirements of the role.


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