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Front Desk Agent
hace 2 meses
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International, Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, or credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
At Marriott International, Inc., we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our team of Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
We pride ourselves on delivering excellence in the care and comfort of our guests, and we are committed to ensuring that every guest feels welcome and valued.
