Front Desk Manager
hace 1 día
Job Summary
The Front Desk Manager is responsible for overseeing the daily operations of the front office, ensuring exceptional customer service, and supervising staff to maximize financial performance. This role requires strong leadership and communication skills to direct and work with managers and employees to carry out procedures efficiently.
Key Responsibilities
- Manage front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Direct and supervise staff to ensure efficient check-in and check-out processes
- Ensure guest and employee satisfaction, and maximize financial performance
- Develop and implement procedures to improve service quality and efficiency
- Train and coach staff to meet customer service expectations
- Monitor and analyze performance metrics to identify areas for improvement
Requirements
- High school diploma or equivalent, and 2 years of experience in guest services, front desk, or a related field
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with no work experience required
What We Offer
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
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