Digital Transformation Expert

hace 24 horas


Guadalajara, Jalisco, México Sonataone A tiempo completo

Sonata Software Overview

Sonata is a global technology leader specializing in digital transformation, supporting businesses to become connected, open, intelligent and scalable. Our Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers.

We are a trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, with a software portfolio that includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform.

Our Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As a leader in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, our people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Job Description

We are seeking an experienced Dynamics CRM Functional Consultant with expertise in customer engagement to join our team. As a Digital Transformation Expert - Customer Engagement Specialist, you will be part of a team developing complex technical issues in the Microsoft Dynamics 365 product group, delivering digital support experiences that create efficiency and value for our customers, our people and Microsoft.

You will demonstrate customer obsession and commitment to customer success in all interactions, deeply understanding our customers and delivering customer desired outcomes. You will also be responsible for managing relationships with customers, providing technical documentation for troubleshooting steps, reporting software issues and being an advocate for product improvement using customer suggestions.

The successful candidate will have at least 4+ years of experience in Dynamics 365 Customer Engagement, with knowledge of CRM Functional Modules and Product knowledge involving Sales, Service Marketing, Field service and Power Pages. They will also have skills in Security roles, Field service module, Project operations experience, Omnichannel Plugins, Basic on JavaScript, trouble shooting, customer support and customer facing role.

Requirements



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