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Bilingual Customer Service Representative
hace 2 meses
We are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.
With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.
We are proud of our award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.
Job SummaryWe are seeking a highly skilled Bilingual Customer Service Agent to join our team. As a Bilingual Customer Service Agent, you will be responsible for managing customer relationships in a fast-paced, inbound call center environment.
You will provide service excellence through the processing of customer service requests, resolve escalated account issues, and provide information regarding available banking products and services.
You will also meet and/or exceeds minimum performance standards pertaining to quality, efficiency, timeliness, and accuracy, and maintain customer confidentiality.
Responsibilities- Manage customer relationships in a fast-paced, inbound call center environment
- Provide service excellence through the processing of customer service requests
- Resolve escalated account issues in accordance with documented policies and procedures
- Provide information regarding available banking products and services
- Meet and/or exceeds minimum performance standards pertaining to quality, efficiency, timeliness, and accuracy
- Maintain customer confidentiality
- 6 months-1 year of BPO customer service experience preferred (voice direct); or branch banking experience
- Education level: High School Diploma or equivalent (min.) or Customer Service vocational certification
- Good understanding of customer service, stable work history and effective communication and problem-solving skills
- Must pass written/verbal English proficiency exam
- Great Base Salary + Bonuses: more than $21,000 per month before taxes
- 2 days off (Sunday and other day during the week)
- Mayor Medical Expenses
- Life Insurance
- Pantry Vouchers
