Customer Service Associate

hace 2 semanas


Saltillo, Coahuila de Zaragoza, México Motion Industries (Mot) A tiempo completo

Job Summary:
As a Customer Service Representative at Motion Industries (Mot), you will play a vital role in ensuring customer satisfaction by accurately fulfilling orders and managing incoming customer calls under close supervision.

Key Responsibilities:

• Respond to customer inquiries regarding products, provide quotes, and handle order entry with attention to detail and a focus on customer satisfaction.
• Negotiate sales and purchase prices within established parameters to influence Motion Industries' gross profit.
• Build strong relationships with customers to drive repeat business by understanding their needs and preferences.
• Source products from branch inventory, distribution centers, or suppliers to meet customer demands.
• Determine the most cost-effective shipping methods for customer orders and ensure timely delivery.
• Collaborate with Account Representatives to ensure customer satisfaction and resolve any issues that may arise.

Requirements:

• High school diploma or equivalent required; zero to three years of related experience or an equivalent combination of education and experience.
• Strong communication and interpersonal skills, with the ability to multitask and manage time effectively.
• Product knowledge is a plus, but not required.

Benefits:

Motion Industries offers a comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. We are an equal opportunity employer and welcome applications from diverse candidates.



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