Senior Operations Analyst

hace 2 semanas


Xico, México Citi A tiempo completo

The Operations Support Specialist is an intermediate-level role that provides day-to-day operations support to Citi's operations infrastructure and processes. This position requires a deep understanding of operations and business processes, as well as the ability to analyze and resolve complex problems.

Key Responsibilities:

  • Perform in-depth analysis of operations and business processes to identify and resolve issues.
  • Serve as a liaison between operations staff, relationship managers, project managers, and clients to facilitate communication and coordinate efforts.
  • Collaborate with multiple teams across the Operations department to achieve common goals and objectives.
  • Assume informal and formal leadership roles within the team, as well as coach and train new recruits.
  • Exercise independence of judgment and autonomy in decision-making.

Qualifications:

  • 5-8 years of relevant experience in operations support or a related field.
  • Experience with automated end-to-end sourcing tools and proficient in Microsoft Office.
  • Ability to work in a fast-paced, high-pressure environment and demonstrate problem-solving and decision-making skills.
  • Proven organization and time management skills, as well as clear and concise written and verbal communication skills.
  • Bachelor's degree or equivalent experience.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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