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Conduent Business Solutions IT Leader

hace 1 semana

Hermosillo, Sonora, México Conduent Business Solutions France A tiempo completo
Job Description

We are looking for an experienced Technical Support Manager to join our team at Conduent Business Solutions France. The successful candidate will lead and manage a team of technical support specialists, providing exceptional customer service and ensuring the smooth operation of our IT infrastructure.

Responsibilities:
  • Provide day-to-day leadership and guidance to a team of technical support specialists.
  • Develop and implement effective strategies to improve team performance and efficiency.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Maintain accurate records of incidents, problems, and changes, using tools like ServiceNow.
Requirements:
  • 5+ years of experience in IT Service Desk management, with a proven track record of success.
  • Fluent English language skills, both written and verbal.
  • Strong understanding of ITIL practices and service management concepts.
  • Experience with ServiceNow or similar ticketing systems.
  • Excellent leadership and communication skills, with the ability to work effectively with diverse teams.